CVS

Excruciatingly incompetent. Dr called in scripts at 9:45 in the morning, two prescriptions.Walgreens has had really limited hours so I asked her to place them at CVS. This is my first CVS experience. I never received a call or a text throughout the day so I called at 4pm to see if the prescription was ready. I was on hold for about four minutes (why the blaring and annoying hold music/hold messages? Are you just trying to get us to hang up, were calling for a reason you know ) before the pharmacy got to me. The person I spoke with at first spoke with that tone where you just know they have no clue what they are talking about, said that there was one prescription that was processing,. I said there should be two, then she said oooooh wait I found another one. Okkkkkay. She said she saw what the problem was, my insurance wouldnt cover the prescription the way it was written (really? Thats weird) I said what is the difference in cost, then without saying a word she put me back on hold with the blaring hold music/hold messages. Then somebody else came back on after about 10 minutes, Im not exaggerating My phone was actually getting hot from being on hold for so long,and said that the actual problem was that they didnt have my prescription there at the pharmacy so she could either transfer it or what did I want to do. So all day they didnt have the product, instead of just calling me and saying we need to move it they just did nothing, The entire CVS phone menu, incompetence, rude people its just unbelievable. Someone tell me a good spot to get my prescriptions filled. You dont even need to be nice, brusque competence is all Im asking for. CVS you are the worst. I am now sitting in the parking lot of the CVS where I was told the prescription would be transferred to because of course it is not ready at 6:15.
Jan 2nd, 2023

Small store, never any help to be found. Their hours often dont match what they list.
Dec 17th, 2022

CVS really needs some major effort in their software. They also need to have better customer focus groups to test out concepts or change. With all their changes they are nothing but annoying and the customer service misses the concept of customer and service
Oct 4th, 2022

The staff is very helpful and friendly,from the cashiers, in the front, to the pharmacist and the techs in the back!
Mar 16th, 2022

What is the point of this store?  Granted is is structurally smaller but the chosen smaller inventory is insufficient.  Then of course there is the non- existent cashier and one is forced to wait in lines of 6 deep while others figure out the self service register.  You have to search the store for someone to help you with a UPS package, a "service" CVS offers.  The hours at this store are shorter than most.
Oct 31st, 2021