Homewood Suites by Hilton Providence-Warwick

Mar 30th, 2024

This place us good other than another person's food in the fridge. The service is good sadly the pool was closed the 2 nights we were there. There was also a spider on are wall location is good, if you don't want to waste your time don't come here. The room is also REALLY BIG!!! I give this a solid 3 but thank you people who work here
Mar 29th, 2024

Mar 14th, 2024

Mar 2nd, 2024

I had an 11 day visit for work at the Homewood Suites starting Feb-Mar 2024. Ive stayed at this property before and knew the borderline Hilton quality of this facility. Upon arrival they told me the workout facility was closed for renovations as well as a renovation to the hotel. They suggested I could go to another Hilton property and use their facilities to work out. That was met with an embarrassing No from the front office staff at the local Hilton Garden. On my second day, I had a paper underneath my door, saying there would be no water in the hotel the following day for planned maintenance. You can imagine the inconvenience that that incurred. I next inquired about the laundry facilities. They told me it would be four dollars in quarters for each wash. Then they said it was going to be three dollars for a detergent pod. I asked if they could comp me due to the inconveniences of the renovation, including the embarrassing Fitness club fiasco and they denied my request. Ive spent many months in another Homewood Suites last year, and they do not charge for laundry detergent pods, and their machine use is less expensive. I remembered from my last visit that this location doesnt provide dish soap in the rooms kitchen to wash our dirty utensils. This was repeated for this visit, and I had to ask for a 3 ounce Palmolive from houskeeping. Also, no longer do they provide paper or pens in the room and there is no ice available in the hotel as my freezer ice maker is broken. The final disappointment was being told there was no airport shuttle, even though the airport was five minutes away. Ultimately, I do not feel like a valued customer. And this hotel certainly does not live up to the quality of a Hilton Homewood Suites. I received a basic text from a sales manager asking how my visit was going. I explained my disappointments with him by text. I asked for Hilton Honors points to make me whole after not getting the Hilton Homewood Suites product I paid for. He never returned my text. People expect a certain product and quality when they go to a brand like Ruths Chris, or McDonalds for that matter. This was far from the acceptable mark. Ultimately, I would have felt valued if they gave me a nominal appeasement like a laundry pod or a ride to the airport, but I was met with apathy from most of the hotel staff. I could have stayed at a lower tier chain hotel or motel for fraction of the price for the same quality.
Feb 19th, 2024