Ricardo Hagood - GEICO Insurance Agent

Sep 11th, 2021

I was with Geico for many years couple months ago my car got brock in NC on High way. i called Geico for road side assistant and they did not help me at all i paid for road side assistant for years but they said it was canceled which i did not know they took it off of my policy i had to pay 300 to the tow my car the mechanic shop was 4 miles away and had to stay at the hotel .there was no taxi no Uber the tow man helped me took me to the hotel. this was my very first time asking for road side assistant i was on Highway I-95. Very poor customer service. and will even advise my kids to stay away from Geico.
Sep 3rd, 2021

Aug 27th, 2021

Aug 24th, 2021

Activated comprehensive with Geico back in 2017 while my girlfriend was car shopping. She finally found the car that she wanted and financed a BMW 3 series. While on the lot, she called Geico to provide VIN, finance info, etc, and asked them to activate full coverage on her vehicle. After 4 years of dutifully paying her premium, with no accidents or tickets, she filed a claim a few weeks ago related to downed power lines that struck her car. Only to find out, that sometime during the last 4 years Geico dropped comprehensive from her policy without notifying her. She got shuffled around from agent to agent and finally they gave us Russell Santamaria's number so he could help with the grievance. Apparently this is where claims go to die. Geico is the least profession, most negligent insurance company I have ever dealt with. No accountability, zero transparency and the worst customer service in the insurance biz. Obviously in the business of protecting their shareholders, NOT the policy holder.
Aug 25th, 2021