Goodyear Auto Service

Speedy and friendly service on installing 4 All Season tires and saving the snow tires that were on my newly purchased 2019 Pathfinder. Minor ask that you fold the seats down creating adequate space to place the tires in the back. In the lot, I opened the gate from inside the car and tires fell out onto the ground. When I tried to put the tire back in, noticed there wasn't enough room and they had been jammed into the back, rubbing the ceiling and side posts..and likely requiring forcing the rear gate closed. Folding the rear seats created more than enough space..and all 4 tires laid flat without hitting side posts or ceiling. My only other question is: What is the white paste around the rim of my wheels? Should I wipe it off? Will it harm my rims?
Apr 7th, 2024

Nice group of people with no high-pressure tactics. I've been using them for 20+ years and I have always been satisfied with their work. I took my car in for an oil change and alignment and told them I thought I needed 2 tires, maybe four. Mike called and said the tread was still acceptable and could wait until the next oil change. Easily could have replaced them unnecessarily to make a little more money, but they did the right thing!
Apr 1st, 2024

Made an appointment for 10 am, my car didn't get pulled in until 11:20-30, and I waited on it because I like to watch them with my cars. Not sure if I will be back.
Mar 26th, 2024

Good price for a basic oil change.
Mar 12th, 2024

Kevin has terrible customer service. I asked him if they received the paperwork of the tires that we purchased so that I can schedule an appointment, he said well my guys said some papers just came through but we close in 20 minutes so Im about to leave and cant check. You cant just look at the name on the papers for one second? Then He was rude when I attempted to schedule an appointment after 3 and wouldnt take it saying they dont like late appointments (they close at 6:30) and theyre already booked so to try to come at 7:30 am and just Uber to work. I told him I wasnt able to do that, so he said well you can try to come tomorrow but no promises. He had no concern or comment when I explained that I had a flat tire and some other issues. I called the next day when I got off at 3 and asked if theyll be able to do it and he said only if you hurry up I told him okay, Im 15 minutes away, but Im driving slowly since I have a flat tire but Im on the way. He said k, just get here. When I arrived he said werent you supposed to come at 7:30? We dont like to take late appointments because my guys like to try and leave early if they can. You dont close until 6:30!? And Meanwhile there were no other cars there and every worker was just standing around joking and playing, but the day before he said theyre booked at this time. Hmm. It took them 30 minutes to replace the tires, so they finished hours before closing time. Being that this was obviously an emergency his attitude and lack of care was appalling, this is your job. Fast service, but the customer service was terrible enough to make me never want to return. And Im not interested in the same copy and pasted reply that the business is making to all the negative reviews.
Dec 29th, 2023