Zaxby's Chicken Fingers & Buffalo Wings

The zaxbys on Knox Avenue is very very slow I was in line for 45 min with 4 cars ahead of me no excuse
Apr 9th, 2024

My fiance and I had lunch here. 3 nibblz is amazing , they were very fast and friendly. The only thing that threw off a start was the fact that my ex works there and it was kind of uncomfortable
Apr 8th, 2024

My kids are crazy about the food so we order here often. There's always some kind of issue with missing items or something, but it's fast food and I let it go the majority of the time. Most recently was yesterday and I won't be letting this go. On April 5th, around 5:15pm, I used the app to order food as I always do and went to pick it up at the scheduled time. Upon arrival, I was told the order wasn't showing up on their end yet (I had ordered it thirty minutes ago). I told them fine, I will come back in a little while because they were busy and I understood. I returned 15 minutes later only to be asked by the same employee (Quintasia W) if I was "sure I didn't already pick it up". I showed her the order on my phone and she took my phone behind the counter and showed it to other employees. Another employee, presumably the manager, returned my phone and first told me that they already talked to me and my food was picked up. When I said no one spoke to me, she then told me someone else ("a guy") had come in and picked up my food. After telling me this she simply walked away and offered no other explanation, apology, or solution. Other employees just stood and looked blankly at me. Quintasia was apologetic and sympathetic but there was little she could do as her manager had just walked off after telling me they gave away $36 worth of food! I told her it wasn't her fault and ordered the same food again and paid right there since I had my children at home waiting. Quintasia was the only one who did try to figure out what happened and help me out while her higher-ups were dismissive and rude and left her at the counter to fend for herself. I've let missing items go PLENTY of times but this is just ridiculous. Attached please find the screenshot from the original order and the receipt for the exact same order placed after my food was given away. I want this addressed and a refund issued.
Apr 5th, 2024

Mar 28th, 2024

The worst location you could probably go to. Every time I come here the wait time in line is 20-30 minutes, as soon as you get to the speaker youre told to hold a moment which is around 5 mins long before they take your order, theyre always out of Dr Pepper and Coke, they burn their fries and use no seasoning and minimal toppings on items like the loaded fry, and to top it all off they make you pull out in the parking lot to get your order later when its actually ready which will be another 10-20 minutes. Even if the food was made well, seasoned, and hot this wouldnt be worth the hour wait youll spend here. Some people need to fired or hired.
Mar 23rd, 2024