Comfort Suites North Charleston - Ashley Phosphate

Great location, near a lot of amenities. Rooms could have been cleaned better.
Apr 6th, 2024

We have been to this hotel numerous times but this time was terrible. Bathroom was dirty, sheets were dirty, curtains were dirty and one was missing. Air conditioning was loud and the whole hall smelled of marijuana while the carpet was dirty there also. All walls had rust on them at the entrance. They only had one person working at night and no housekeeping. We had to sweep our own room change our pillowcases and comforters due to dirt. We complained with no refund. My family and I will NEVER go back to this hotel.
Apr 2nd, 2024

Firstly the hotel looks nice on arrival but the floors have soft spots next we asked for towels and rags the front desk nor 3 of the housekeeping staff I asked could accommodate the ice machines on every floor dont work they didnt have breakfast on Sunday and on Monday they shut it down early it was unclean in the breakfast area as well the only two people in this hotel that made the stay better was a housekeeper named Toria and the evening front desk attendant he was so friendly. If you can stay somewhere else I would our first time in Charleston sc was great the hotel not so much
Apr 1st, 2024

Didn't have any rooms
Mar 29th, 2024

Buyer beware! I reserved a room on Friday 3/29, making the absolute wrong choice. Comfort Suites had always been a win, so I chose to prepay getting the best rate. Nope not this time! We got there around 9pm, walking through the door the hotel experienced a momentary electrical outage. The young lady at the front desk was overwhelmed and unable to bring their computers back on line. I tried to help her even calling their tech support on my phone. Tech support could see they were offline and did advise they would not be back online. I handed the desk clerk my phone so he could explain the problem. The desk clerk then announced she would not be able to check anyone in. We left and stayed at a neighboring hotel who also had some issues but did get us in a room. Comfort Suites refuses to cancel or refund the room since I prepaid despite not honoring my reservation. Ive spoke to 9 people and each one says no they will not refund the room charge. Michelle at the front desk said, No, your rate was non-refundable, and it was not their fault that they experienced an outage so no refund WOW, you dont honor a reservation and you bilk a senior customer out of $164.74!! Way to go Comfort Suites!!! NOT
Apr 1st, 2024