Verizon

I don't want to talk to an AI assistant. When I finally get connected with someone they have zero idea of who my carrier even is! How am I calling Verizon and your call centers don't even know who I'm calling in for.
Mar 16th, 2024

Mar 14th, 2024

Mar 10th, 2024

Will definitely not be coming back to this store. Worse customer service. The second we walked in we were already greeted in a snotty tone. Theyre constantly slammed with people, and looks like a lot of walking around and not helping customers. One of the ladies working with us, kept rolling her eyes as we are trying to find information on our phone as if shes done and doesnt have the patience. Getting mad at us as we couldnt get into our verizon account right away. Super rude the whole time. She was with us for only 5 minutes before getting mad and saying she doesnt have time to wait around and needed to move on. Wouldve been nice to know we needed to get in before getting help. Definitely do not recommend this location.
Jan 6th, 2024

I don't leave a lot of reviews, but this one needed to be done. I've visited this store many times. Most of the time it's slammed. And it doesn't matter what day or time. The reason they are always busy is because they only have a couple people helping customers. The other three or four employees do things like check-in customers, walk around looking at boxes and comparing them to sheets of paper they have in their hand or are on break or sitting in the back room. It's bad folks. Really bad. You can expect to spend a minimum of an hour waiting to be helped. My advice, do everything you can on the Verizon Web site of call their customer service number. And it just appears to be this location. I've lived in other areas and never had any issues. Take my advice. Avoid this store unless you absolutely have to talk to someone. And if you do, bring a book and pack a lunch. You'll be there waiting a long time.
Dec 8th, 2023