Verizon

I went to the Verizon store located in Turkey Creek to change my service from another provider and to be added to my husbands account. We were lucky to have Jason Shockley help us. The process took approximately 4 hours due to having to jump through some hoops from my previous provider. Jason was a perfect example of true customer service. He went well beyond what most CSRs would have. I will definitely reach out to him for further needs.
Mar 30th, 2024

I accomplished several things at this store. John and Justin were exceptional! They helped me make changes to my sister's account and helped me purchase new phones. I highly recommend this storel!
Feb 15th, 2024

Jan 29th, 2024

Went into this Verizon a month ago to start my own phone plan and take advantage of the deal they were having and was told I would qualify for the free iPhone 15 only if I came back in a month. Came back a month later, talked to the same employee, and they acted like they had no idea what I was talking about and my only option was to add an extra $70/month for a new phone (funny right??). On top of this, during my first visit they signed me up for all the extras like Disney, Walmart+ etc. without my consent costing me an extra $35 on my bill for December even though I caught it and cancelled right away. I specifically told Jacob I did not want these extras and they signed me up anyway. Theyre just a bunch of scammers, specifically Jacob (they/them). Based on other reviews, this employee has a past of doing similar things. It is unacceptable and I will not be returning to this location.
Feb 5th, 2024

WORST cellular experience ever! Don't go here. I went here intending to switch from another provider, get the credit for switching services and the discounted phone they advertised when I traded in my old phone. I was VERY, VERY clear that I only needed the basic plan as I don't game, watch movies or use hotspot from my phone. I was given a premium plan with storage and hotspot and am paying an arm and a leg for a service I said I didn't want. The net, net of it is that 5 months, 3 phone calls and one visit to the store later with them saying it would be corrected, I still see no credit on my bill and I'm still being overcharged for the service and phone. Nothing here but empty promises to correct it. Even worse yet is that the service is no better than my previous carrier except that I'm paying about 125% more! Never again will I use Verizon.
Feb 1st, 2024