Home2 Suites by Hilton Knoxville West

Breakfast was 10/10, and the lady managing it was super friendly and nice. She offered to make any of the hot things fresh since they were running low at the end of the breakfast, just very accommodating and friendly. Great time
Mar 7th, 2024

Kind of run down for a Hilton brand that is fairly new.
Feb 29th, 2024

Being remodeled, no ice on my floor Rooms: My room could have used a better mattress
Feb 28th, 2024

Do not stay here. Pictures are not accurate. Rooms are old and dated with just a terrible new paint job. Most floors are under construction. Dead cockroach on the counter of my room. Walked in walked out.
Feb 6th, 2024

The 2-3 employees I spoke with, were all very nice. BUT upon entering my room, the bathroom toilet was dirty and there were muddy shoe marks in the entrance. There were notes that employees would need access to install a smoke seal which I did not like as I basically took it that they could enter the room at anytime without notice. My take is that the smoke seal was installed after my room was cleaned and they person doing the install decided to relieve himself before we entered the room. Breakfast we less than desirable. It was cold/lukewarm and just when I thought that coffee in a dispenser would be hot...nope...it was lukewarm too. Disappointed. I would have spoken to the guy at the front desk but he disappeared and when I did see him he was on his phone uninterested. A few minor inconveniences such as not enough towels in the room or water pressure I am UNaccustomed to in a hotel were apparent as well.
Feb 5th, 2024