Budget Car Rental

Never rent from this location
Apr 3rd, 2024

I wish I looked at the reviews before renting from this pathetic excuse for a business. We rented a car round trip from the Memphis airport location. During our travels we called the Memphis location and asked how much it would be to return the car to a different location. They told us on the phone it would be an additional $200. Pricey, but worth it due to our changed plans. Three days after returning the car to the Atlanta airport a charge posted for $2093. Our total with the $200 charge should have been $360. When we called the airport location in Memphis they claim that the person that told us that was wrong and we would be stuck with the charge, then hung up on us when we continued asking questions. We called back, same story. We called budget customer service number and they said they cannot help us because Memphis is franchised. I am hoping that American Express will come through on this dispute but since we have nothing in writing about the $200 agreed upon over the phone I dont have much faith. This business is shady to say the least, and their customer service is non existent. Please think twice before renting from here or Budget in general.
Mar 17th, 2024

I had an amazingly horrible experience at this Budget. After confirming my booking to drive from Memphis to Nashville twice I arrived at the Budget outlet only to be told that I was 4th in line on the wait list for a vehicle. There was no point that I was informed of being on a waitlist for a vehicle and the server was extremely rude and unhelpful. Aside from telling me there might be a vehicle returned today and then told me to try one of our competitors. After travelling internationally and renting countless cars, this was the worst experience I have ever seen. I couldnt recommend this Budget less to anybody looking for a car in Memphis. 0/10 and I hope Budget do something about this.
Mar 6th, 2024

Should be zero stars. First time flying into Memphis. I usually always fly into Nashville for my TN work trips but wanted to give Memphis a try. This Budget location is the very least professional rental place I have ever seen in my life. Randomly adding damage charges, and the employees have very bad people skills. The people they have in management should not be anywhere near customers. Nashville is diamond status compared to Memphis. This Budget location is doing a disservice to the Memphis Airport location. I will never go back there.
Mar 4th, 2024

Customer service I give it a 9. I use the debit card which came with certain guidelines. Miss Betty, and Miss Cindy were amazing. They gave me a list of documents that were needed. I reserved my rental with a security deposit fee upon arrival once told what documents were needed, I was able to fill out my paperwork correctly and obtain my rental which was very reasonable and the vehicle very nice clean and spacious. I will not have to go through the tedious process of paperwork again being that Im already in the system and would be willing to fast track verification anytime I rent At this location. Thank you BUDGET CAR RENTAL RENITA,
Mar 1st, 2024