Edible Arrangements

It took 5 days to receive a refund. The manager was unwilling to call me back. I had to request a refund multiple times after the wrong order was delivered.
Mar 14th, 2024

Never buy from this place, It's a SCAM!!! They don't deliver what you buy. I spent so much money on the package and they only delivered one thing. There was no way to even reach them, they make you leave your phone number but they never call back. Don't waste your over this Scammers.
Mar 4th, 2024

I placed an order and found out the person I placed it for wasnt going to be at work on the delivery date. I called and called so I could cancel the order they never responded. They delivered the order and instead of taking it back to the store like they are supposed to they gave the order to someone who was NOT the recipient and didnt call my cell number like I instructed them to when I placed the order.
Feb 22nd, 2024

HOLIDAY HOURS ARE A LIE. They are not open any later than their normal time. We arrived to pick up an arrangement as a Christmas gift only to find that they were closed.
Jan 7th, 2024

This location is completely unprofessional. I am not the only one who has complained about this location and the management. I canceled an order in plenty enough time, and when I called to inquire about my refund, one of the employees had a nasty attitude, probably because she had no help. She said she was the only one there and she would pass the information on to the manager who was to come in later. I called a second time and spoke with the same woman, and she said once again she was the only one there and the manager had not arrived. Very unprofessional way to run a business. One employee working who obviously can't handle everything on her own. She should have had help, and it was the manager's responsibility to make sure of that. What is even worse, the "so called" manager finally called about 6:45 pm. I called the store at 9:30 am and again at about 12:00 pm. This chick acted as though it was an inconvenience to call me to refund MY money. She had one of the worst attitudes in customer service I had ever experienced. She did not issue an apology for MY inconvenience because I spent MY money. She didn't say "Good evening how are you?"she didn't apologize for her extremely late response, she had a harsh tone to her voice, and when the transaction to refund my card was over, I said "Thank You", and she just hung up. I never had a negative attitude or spoke in a disrespectful way to this chick. She did not say "Have a nice evening "or "Thank you for your patience", or "Sorry for your inconvenience". She said nothing, she just said " Uh-huh", and hung up. Just a ghetto attitude and completely ignorant, but I have already decided to contact corporate just to make them aware of how it was handled, even though they may not do anything, it still needs to be on record. A horrible company, and I will never use them again. They are not BBB accredited which should have been a red flag. DO NOT use the location in Memphis,Tennessee located at 8385 US Highway 64 Suite 109. Complete trash as far as customer service and management. This is one of the reasons I normally do not do business with franchises. I will never use any of the Edible Arrangement stores again thanks to this awful experience.
Feb 21st, 2024