Edible Arrangements

For a holiday you would have excepted to be more pre paired. Instead of we don't except walk in customers you did not even try to help me this is the 2nd time your stores have burned me yall can count on not having my service.
Mar 7th, 2024

I placed an order yesterday for a 1 hour delivery that never arrived. I called this morning to check the status and the person who answered said they could not help me and hung up. I tried to call back again and they hung up on me. I tried again and they would not answer the phone. I have used EA for the last 20 years and I have never received this kind of service until this and a couple weeks ago. The order my wife received for Valentines Day two weeks ago was not fresh but mushy. Both of these orders were from two different cities mind you. We have enjoy the delights from EA over the years but if this the way they are going to continue doing business, I will just go to Melting Pot for their chocolate fondue.
Mar 3rd, 2024

Wow, where to start. Placed an online order with specific instructions for delivery. The driver gave the wrong name so the order wasn't accepted. Tried finding my order but they never answered the phone left a voice mail but didn't get a call back. Tried a prompt to check on my order and recording said that at the time the fruit for my order was being hand picked for freshness. After about 2 hours of this I figured out that their phone system is on an automated loop. Had to drive from grand Prarie to Arlington to speak to someone. Found out they don't have delivery drivers and are using Uber. The employee and Manger that took 30 minutes to get a hold of were very unprofessional. I could go on and on about this nightmare of an experience but it would take too long. I was offered no compensation for all the trouble I was put through. My original order was never found. This location should not even be in business. My fault for not checking the reviews first. A lot of people have had similar issues.
Mar 24th, 2024

I had stopped at the store off Harwood. Abd it was closed more than 5 hours early. So I called this location off fielder. They were open , but said they closed early today. At 4 they said . The employee agreed to make my order. I arrived 20 minutes later. She said she got many more orders recently called in . Asked if I could wait 20 minutes longer. I realize customer service went away long ago. The lady who was working here made all attempts to keep a customer happy. Perhaps your corporation should change your website hours. We may close whenever we choose, without notice
Feb 22nd, 2024

Received a edible arrangement and the fruit was not fresh and mushy. I've called 5 times today to get this rectified and no response from edible. Very disappointing !
Feb 18th, 2024