Terra Apartments

All around, a horrible experience.
Apr 4th, 2024

Terra management just switched, and the new company is off to a very poor start. I'm having major maintenance response issues, have no idea how to pay rent with the new management switch, and the office is completely inaccesible via phone. Communications about the logistics of the management switch have been atrocious, and as a communications manager myself, I would be absolutely scrambling to fix the optics of incompetency if I worked for this new management company.
Feb 20th, 2024

Overall the apartment complex is clean, quiet and peaceful. The maintenance representative, Juan, came by as was very professional and efficient. He changed my light, reset the garbage disposal, found the loose wiring on the thermostat and changed the stovetop exhaust fan in under a half hour. Great service and courteous as well. He represented the maintenance crew well.
Jan 20th, 2024

The maintenance team (Juan, Jose and vincent) get a 5 star review from me but I still would not recommend moving here.
Jan 19th, 2024

Terra looked nice and affordable to me so I had my sister go to the property to do a tour since I am out of state. They would only allow her to self tour a model unit with the excuse that the staff member was the only one there and couldn't leave the office to let her into any available units. That raised my red flags, but I thought it was still a good opportunity to rent in the location even if the actual unit wasnt as perfect as the model, so I applied anyway expecting a seamless process. However, I felt discriminated against in the application process. Coming from a state where I'm required to have 2-2.5x the rent in monthly income and can afford to apply just about anywhere I want, I didn't realize that I didnt have that same luxury in Texas and became aware that every place in and near Austin required 3x after applying to Terra. The leasing team at Terra could see that the monthly income I had entered was less than that 3x, but when I first called back, some kid told me my application was approved. I figured he didn't know what he was talking about bc I hadn't gotten any emails confirming. Eventually they called me back without once mentioning the income discrepancy. They told me all I had left to do was submit my ID just for confirmation of my identity and 2 additional paystubs. I thought the ID app was just using face recognition to confirm the ID belonged to me so I didn't think anything of it when I snapped a quick photo of my face with no makeup and my hair up as I was sending my ID but apparently they send that photo along with my ID to Terra staff and immediately (10 mins) after the agent saw me their tone towards me completely changed as often happens when ppl realize I am black and they quickly told me that I made $200 less than what is required to rent the property with them. They asked if I had additional income, but as I'm out of state I haven't yet applied for any new full-time or part-time jobs, so I didn't have any yet. They gave me no more options other than to rent a lower priced unit that I did not want. I felt like my time and money was wasted sending all those additional things, so I reread their terms and recalculated my current gross income so that it wouldnt be a complete waste. I saw that they allow guarantors and I thought that was a good option since I would actually only be $76 short of their monthly requirement and I had planned to get a higher paying job after moving anyway. But apparently they didn't care to mention a guarantor to me. So I contacted them back asking how I could apply with a co-signer and they stopped responding to me all together. I have since moved on to better properties in the area that have had no problems telling me how I can apply if I make less than 3x the required rent and I feel like I dodged a bad experience renting with Terra with staff who would treat me differently because of how I look and my low income. And also a place that won't even show the units to prospective tenants. A model won't let anyone get an idea of their lived experience.
Jan 17th, 2024