The Element Austin

I had the pleasure of working with Eric, the property manager at Element Austin, and I must say, his assistance was invaluable. His dedication to excellent customer service stood out. Eric was incredibly helpful, addressing all my queries promptly and efficiently. His knowledge and professionalism made the entire experience smooth and enjoyable. I highly appreciate his commitment to ensuring residents' satisfaction. Thank you, Eric, for your outstanding and support
Dec 25th, 2023

What a wonderful experience! Just before I left this hell I was the lucky listener of a man being torn apart by dogs a couple doors down -- the same man who had had his apartment boarded up due to 'cooking something' as the rumors went. Wonderful! And who could forget the supposed murderer that was rumored to roam there. Oh, don't like rumors? What about the entire building that was condemned because it was sinking into the ground? Oh, not enough? What about the massive dumpster that was outside my apartment for over six months -- which I had to eventually call the city over. Oh, not enough? What about the extreme infestation of roaches. Gotta love having about fourty or fifty additional roommates! Oh, not enough? What about raising the price of your rent to be equal to some of the better apartments around you? Or the slow going process of fixng anything, or the fact that when they had a guy come and refinish my tube (which had mold growing inside of it and I had to call them over six times -- each time ANSWERED BY A MACHINE THAT TOOK FIVE MINUTES EACH TIME TO GET A HUMAN) that guy got lost and dropped my key where anyone could have potentially found it? Oh, not enough? What about the car break ins, the increase in crime in the apartment complex specifically, the rude workers (who they fired and hired people with a semblance of respect, at least -- couple years ago they would literally hang up on you)? Come on down! To one of the worst places in Austin! But hey! You're right next to the lake! Just be sure to look and relook at your bill -- whoops! The payment plan didn't renew so now you have late fees! Will that be cash, credit, or a body part that we could remove? Kidneys sell for a premium, you know.
Dec 13th, 2023

Nov 24th, 2023

Refusing to return security deposit. Was a tenant for four years, never was late on rent even once, or had any problems with the management. Was told that I'd receive my security deposit in full, never got a check. After contacting management and emailing back and forth for weeks they just kept blaming the former management company and eventually ghosted me. Still haven't seen the check that they already admitted they owed me.
Nov 2nd, 2023

this is a great place to live if you like roaches and rats
Oct 22nd, 2023