Element Dallas Love Field

Mar 23rd, 2024

This is the worst place I have stayed at in a very long time. Check-in was ridiculous. They couldnt find my reservation and didnt even acknowledge me when I was trying to give them the confirmation number so they could find it easier. When they finally found it, they gave me key cards and assigned me to an occupied room. Luckily no one was in the room when we opened the door. We went back down and, without apology, they assigned us to another room with one bed when my reservation was for two queen beds so, AGAIN, I head back down to the front desk to get the right room. Finally, I get a two queen studio like I reserved. I requested a late checkout at 3. Today, while Im at the conference I came to town for, my mother and son are back at the hotel and their keycards have been disabled early. They are stuck outside the room until the manager comes back from lunch because even though it shows we have a late checkout, they want me to be present to reactivate the cards. All our stuff is in the room and my son is soaking wet from being in the pool. To top it off our room was below some kids from a sports team that are bouncing a ball and running all over the room all hours of the night and first thing early in the morning. There are teenagers running all over the hotel. I realize that isnt the hotels fault but that was just in addition to the horrible customer service from this place. The hotel also has a bad smell and isnt all that clean. The cleanliness isnt horrible but its not good. The only good thing I can say is the staff from breakfast was very nice and the breakfast was good. The parking lot has most of the entrances blocked off and there is only one way in and out and the area is not that great. I also have two separate charges on my credit card. One for one night and another for two nights. Ive only stayed two nights. They are pending so well see what thats about. All that said, I love Element Hotels but I will never stay at this one ever again. I dont recommend this particular Element to anyone.
Mar 22nd, 2024

I stay at this hotel every other week unless they are sold out. I love the breakfast, the shuttle drivers are friendly, and Sasha at the front desk is a rock star. Im not impressed with the operations of this hotel. About a month or two ago, I left my room at 6 am to get breakfast. I returned to my room and was locked out. It wasnt just my key that wasnt working, but the entire battery to the door died. I told the front desk what happened, and they told me I would have to wait until 9 am until the managers got there to get me back into my room. The assistant general manager showed up before then and helped me get back in to my room a little after 9:30 am. The Assistant General Manager was friendly and professional and apologized profusely, saying it was unacceptable and everyone working there should know how to get my back in my room. Since this was a huge inconvenience and I missed half the meeting I flew in for; I expected the hotel to make this right (even more so that Im from their top account). I did not get a follow-up email from anyone, nor did they comp the night or provide me with Marriott Rewards points. Now, this is unacceptable. Today, I arrived at the Hotel at 7:15 pm, and they walked me because they were oversold. Why in the world isnt the front desk manager pre-walking people if they knew they would be sold out of rooms at 7:15 pm? They easily could have called or emailed me so I could make other arrangements. They drove me to a Hilton Garden Inn that was filthy and agreed to pay for my room. This doesnt do anything for the inconvenience Ive experienced as my company was paying for my room anyway. I planned on staying at this hotel every other week for the rest of the year, but if this is how Im treated, I will find a new hotel.
Jan 22nd, 2024

I always love elements in the AC hotel. This is a very nice new hotel. The rooms are good with a little mini kitchenette. I was shocked by the breakfast area you get Maid to order omelettes they have a Chobani yogurt station and Bon Maman preserves. Literally right next to Lovefield airport but I never heard any planes in my room great room overlooking the pool very large pool area and you share the entertaining area with AC loft which is very large and fun.
Jan 7th, 2024

We came in for to visit family for the Christmas holidays. We stayed 2 nights and was charged close to $700 dollars. The actual cost of my hotel was around $138 dollars . Then the next day I receive a message that the hotel withdraw another $635 dollars out of my account. I contacted the hotel and was told that the manager had to look into it and would get back with me with in 30 minutes. So I waited and no return call . Then I contact Marroit and spoke to there customer support about my situation . Customer support said there was no reason for this and and she / Marroit customer support contacted the Element hotel with me on hold and she was told that I would be getting a call back from the manager. Never received any calls back so this tell me that this leader in charge could careless about there customers or Marroit. I STILL WOULD LIKE TO KNOW WHY I WAS CHARGED CLOSE TO $1000 dollars FOR A two night stay.
Dec 17th, 2023