Renaissance Dallas Hotel

Dear Rodney,Your accolades leave us smiling from ear to ear and we are thrilled to know your visit was so enjoyed. It was a pleasure to serve as your host and we look forward to you visiting again one day soon. All the best,Renaissance Dallas Hotel

Greetings from Dallas April!We are thrilled to discover your perfect scores and we thank you for taking a moment to share. It would be a pleasure to one day host you again and we invite you to be in touch when ready to further explore all that awaits beyond our front doors. Until then.All the best,Renaissance Dallas Hotel

Dear Ernst C,We are thrilled to discover that we impressed at every turn and made you feel so at home. We will share your accolades with our Asador team, and we encourage you to keep us at top of mind for future Dallas visits. Until next time.All the best,Renaissance Dallas Hotel

Dear Garry,Greetings from Dallas. It was a pleasure to have you join us and we are delighted to find your review. We hope your visit allowed you the time to discover some of the treasures featured on our Latin American inspired menu at Asador, and if not, perhaps this can be added to the agenda the next time we see you. We thank you once more and we invite you to keep us in mind for future travels to Dallas.All the best,Renaissance Dallas Hotel

Dear s miller,Greetings from Dallas and thank you for sharing your review. In reading comments like yours the leadership team and I wish to take swift action to ensure interactions such as those described within your review do not occur again. Where this often starts is in locating a reservation that might be attached to the review and unfortunately, we’ve been unable to do so. With that in mind, we wish to humbly apologize, and I am hopeful that we can speak by phone so that I can extend my more personal regrets and learn more about your experience. In being unable to locate your reservation, it occurs to us that your experience may have been at one of the other hotels that operate under our brand in greater Dallas and not our hotel which is located at 2222 North Stemmons Freeway. If your experience was at another hotel and not our own, we encourage you to share your details with the leadership team of that hotel by posting your review to the appropriate page. As I noted, if your experience was at our hotel, I wish for nothing more than the opportunity to extend my personal apologies and explore possible resolutions that might leave you open to joining us again. With that goal in mind, my contact information is provided below which I invite you to use in forwarding your own information and a convenient time that we can plan for a call. We thank you once more and I look forward to speaking with you in the days ahead.All the best,Darren ParkerDirector of [email protected]