Reeves Family Plumbing

Apr 10th, 2024

Great guy and did a great job, getting to my glasses that fell into the toilet. Fair prices. Hope your son liked the puzzle, unless the wife snatched it.
Mar 10th, 2024

I called REEVES FAMILY PLUMBING and they were able to come the same day. The plumber Jason was efficient in repairing my toilet, and the price was reasonable. Thank you so much!
Jan 31st, 2024

Great job once again! Thank you
Nov 11th, 2023

UPDATE: I absolutely was being over quoted by Reeves Family Plumbing!! The quote was for apx $445 for one item (since they recommended that the toilet be caulked and they would provide it complimentary, which was confusing since the their proposal noted caulking. Again, this is where a line item proposal is helpful). I have since had a plumber from another company come out to set up the sink. He charged $145 for parts and labor for the sink (as opposed to $445 quoted). Further, he stated that caulking would not resolve the toilet issue and quoted $165 for parts and labor to reset it. All in for two services, $310. So, if a company is not being transparent and refuses to provide a more detailed quote, there is a reason. It doesn't matter if a company has been in business for 60 years. It could have started out great and later generations can squander the business and reputation. REPLY TO RFP RESPONSE: I initiated each of the communications. The 12 emails from RFP include, an email sent to me instead of another company, two emails with the proposal and no information, one email simply stating they will provide me with a breakdown, one email asking for a call, another emails sending the same proposal for the third time, two clarifying how much I initially paid for the service, etc. The company simply failed to provide me with any information or have a conversation to attempt to provide me with information. The only phone call was me requesting a breakdown to the June proposal (labor for each item and cost of parts), inquiring why the toilet was being caulked and incurring charges for it when it was done a few months earlier, and to understand the costs. She was to discuss with the technician why he was recommending caulking instead of resetting, and to follow up with the October technician regarding scope of work. At no time, did she ever call to explain anything. Additionally, when I was initially quoted for the original work, we were very specific about the work that they plumbing in the laundry room needed to be ready before the cabinets and countertops were installed, especially since there were no cabinets in the laundry room. That is why the quote stated that we are responsible for drywalling. It does make since that they would cut sheetrock if a cabinet was there. If I could give 0 stars I would. The office is most unprofessional. This company lacks transparency on billing, charge for services not performed, and overcharge. In the process of trying to understand a June quote, I discovered months after they provided a prior service, that I was charged for items that DID NOT occur. I have email evidence with the office telling me I was charged a particular amount for resetting a toilet. When I noted that it was caulked and we still have issues with it and questioned WHY we were charged for a service that did not occur, she gaslit. She failed to provide any reason why I was charged that amount and stated no further communication would occur. The gaslighting is not a one off. The initial June quote included two items: sink and caulking toilet. I explained that they already caulked the toilet in October and requested a breakdown of the June quote so I could understand the proposal. She provided another proposal with the same dollar amount as the initial one and said the caulking would be complimentary. That is not complimentary since the prior June proposal was the exact same amount.I spent over 3 months attempting to resolve this issue with them. All I sought was a breakdown of costs provided from a prior service and the proposal. DO NOT USE THEM! Service: Garbage disposal repair
Sep 12th, 2023