Crash Champions Collision Repair Benbrook

Apr 3rd, 2024

Going on two weeks tomorrow and still havent got my car back for a minor rear end. Went to Maaco for similar damage and had car back in 3 days and fixed. This has to be the slowest crash collision place I have ever been too. State Farm I will never listen to yall again.. just picked up my car and its dirty
Mar 25th, 2024

I highly recommend these folks! Great friendly customer service, and very satisfied with their quality of work and repairs on our jeep.. If I could give you more stars, I would. Thanks again! You guys are awesome
Mar 9th, 2024

Discourteous, uncommunicative, and incompetent. Never again.
Mar 4th, 2024

Well, I should have read the reviews before I allowed our vehicle to be sent to this location for repairs. Reed the service person in charge of our vehicle just keeps giving us the run around. It has been in their shop since 12/22 and not a thing done on repairs. I keep getting the run around. Saying parts will be in to repair in a day, then two days then weeks have gone by. First getting a new bed for truck then they arent doing that anymore. Side panel parts are on back order and was promised parts on Jan 14. Here we are January 31st no parts and currently on hold for almost 30 minutes waiting for Reed to come to the phone. Receptionist who answered phone said its the end of the month and he is very busy. I have no idea what end of month has to do with him answering calls. I have been trying to reach him for days. He promised last Thursday to call us Monday or Tuesday with an update. Never heard from him. Which is not surprising. He states he will call everytime we speak and never calls as he states. I call and leave messages he never returns calls. When we left the truck to be repaired we stated that we needed this truck back (it is for our business) and if they could not get to it pleaee let us know and we would take it elsewhere. Now they have it and we cannot get it back. I called and asked if we could just come get it and take it elsewhere. I was told no that we cannot come and get it because our insurance has already deemed them as the repair facility for the repairs. This down time is ridiculous. Our business is suffering because of their lack and concern for the expedited service they promised. I dont think he has ever ordered the parts and I truly believe he is doing nothing but lying and is unorganized and has no clue what he is doing! Do not ever take your car to Crash Champions!! It will be the worst experience of your life!
Feb 6th, 2024