Hampton Inn Fort Worth Southwest Cityview

K Yuskoff _{on Google}

Apr 9th, 2024

Room smelled like stale cigarette smoke. The hotel was fully booked so I was not able to change rooms. It was bad enough that I informed the front desk so that I would not be charged for smoking in the room. This hotel staff was very friendly but there was not much they could do for me. This location is in dire need of renovation. Not the standard I'm used to for a Hampton Inn.

Jamie Worner _{on Google}

Apr 4th, 2024

We stayed for five nights.Front counter service was outstanding. Very warm and friendly. Brenda couldn't do enough to make our stay a pleasurable one. She even waited up until 3.00am to check us in on arrival, as our plane was delayed by more than 3hrs in San Diego. Fantastic breakfast facilities with a great range of food and drinks. I would recommend this hotel to anyone.
Walkability: Plenty of shops and a mall nearby, plus bus stop to downtown Fort Worth.

Tom Janssen _{on Google}

Apr 1st, 2024

A nice place to stay overnight

Cortney Jacobson _{on Google}

Mar 3rd, 2024

A friend and I stayed here almost 2 weeks ago for a conference we were attending. We checked in on Friday evening and checked out Saturday morning. Before we checked out, we had their breakfast in the breakfast/dining area where I accidentally left my one-of-kind leather jacket. I realized this about 30-40 minutes after we left the hotel so I called up there because I knew thats where it had been left. The first front desk person I spoke to who had been the one to check us out didnt even bother to walk in there the dining room to check. He simply looked over the desk into the room and said there was no jacket. We called again a few hours later, same response. Just that there was no jacket. Which means it was stolen. Once the conference finished, we drove back to the hotel. We were met by a female front desk worker (who had checked us in the evening before) and I explained to her I had left a jacket here that morning. My jacket was not in the dining room. She said she hadnt seen a jacket but I had to ASK her to physically go check the lost and found. Nothing. My jacket was stolen. They absolutely have security cameras and no one offered to check. Customer service was horrendous because I was only offered the response of theres no jacket here. Nothing was done to get my jacket back. I wasnt offered anything to compensate my stolen jacket. Which I didnt want anyways. I wanted my jacket back and for them to actually try and check and look at the footage to see who stole it. Whether it was a worker or a guest. My friend asked if I could leave my information in case it turned up (which at that point I knew it had been stolen and wasnt going to show up) and the lady handled me a post-it note. Unreal. A post-it note to handle a stolen jacket. So I decided to call Hilton headquarters a few days later. I was given a case number and told Id receive a call within 2-3 days. That was one week ago. This place is awful. Let alone I had a jacket stolen in their dining area, the way it was handled was the absolute worst customer service. DO NOT STAY HERE. I would never recommend them. I have a friend who worked for Hilton and she was appalled at how it was handled and said the fact they didnt even look at security footage to get my jacket back is insane. Terrible experience.