August REI

Mar 28th, 2024

August REI is a great place to let manage your notes/mortgages They have a really good website tracking your notes online...it is very detailed, and you can even see things like when the borrower last contacted the servicer. A couple tips for anyone who uses them - I keep all my notes in Excel, and login once a month to match up what they have to what I have, to verify our records are the same. That's a personal preference. So far their data is completely accurate. Also, they are good at collections, but when you have a large volume of notes sometimes a couple people will be behind despite that. So on their website you can simply sort your notes by when the next payment is due, and email August REI with a request to send a NOI letter to anyone who is too far behind and they'll do it right away (billed to the borrower). Usually the borrower catches up real quick when they get one of those...and bam all is well. They have turnkey connections to insurance for mortgages, attorneys for 2nd level collections and foreclosures, and more. They even do complex notes like wraps, and etc. They are also good / easy to communicate with, especially by email, which is my preferred way of communicating. 5 stars!
Apr 7th, 2024

I called support and Dennise was professional and very helpful.
Mar 28th, 2024

August REI is ridiculous and seems like they just like to screw people over. I was a first time homebuyer and they made this the worst experience EVER! All I did was fight with them for 2yrs straight. When I got out of the hospital after being there for 2 months due to covid, my husband asked for a deferment. A few months later we got an intent of foreclosure notice then got calls that our house was up for foreclosure for being behind. I went back and forth with them for a couple more months fighting with them saying we got approved for a deferment and I had the email to support that someone from august REI saying it was approved. They then wanted to claim the paperwork wasnt filed properly which means they shouldnt have told us it was approved. That was the first issue cause it took me a year to get assistance to help get current. We recently sold our house, after a week or 2 of constant emails the buyers title company finally got a payoff amount of 2 different amounts. AFTER receiving the payoff they decided to send a new payoff amount saying something wasnt included. I had talked to someone on 2/5/24 who told me everything was included in the payoff. She also told me that a payment I made in January was NOT factored in cause it was only a partial so it doesnt count. When the guy from the buyers title company had me on a 3-way call with august REI saying something wasnt included, she then said its basic math how hard is it to understand. Which is another way of calling a person stupid not to mention very unprofessional. I sent them a very long email about everything and said I wanted to be reached back out to from someone in corporate and that its illegal to collect more than whats owed and asked to be provided with every document and numbers that were entered into my account to come up with the numbers they did after the fact. If its basic math it shouldnt be difficult to enter the correct numbers in order to provide the correct payoff amount. They said its autogenerated so that questions the competence of those entering in payments and whatever other numbers in order to get the amount. They shouldnt be able to change it 3 days after closing when they receive the payoff payment.
Mar 5th, 2024

Feb 28th, 2024