La Quinta Inn & Suites by Wyndham Houston East at Normandy

Poor quality.... I didn't know there was different levels of LA QUINTA as a brand name not standardized... also offer something in the reservation process and once there.... NOT AVAILABLE but TOO LATE to make staying decisions
Apr 10th, 2024

Apr 1st, 2024

I am a business consultant and travel frequently due to the nature of the business. This is my first AND LAST time being a guest at this location. Immediately from the beginning the hotel elevator was not working properly with no opportunity to move to a first floor room. My son booked a hotel online that the clerk said would be available instantly. Turns out, it wasnt ready until checkout in which the housekeepers didnt finish the prep until 4:30PM. There was no going the extra mile to get him accommodated. In addition, we had a 4 month old baby with us which didnt help with a sense of urgency. Very rude staff. No access to management. Makes sense, as this is a franchise/owner operator owned company. In addition, breakfast was horrible. Sausage patties appeared to be over cooked, borderline burnt. The hash browns were hard as a rock, couldve easily been yesterday left overs. The juice machine was watered down. Seriously, worse experience ever. I will NEVER spend my time, energy, or money at LaQuinta again. Stay far, far, far away!!
Mar 26th, 2024

BUGS IN MY BED I never write reviews but I found bugs in bed and they just gave me some slight discount instead of full refund. They said they bugs are not bed bugs so its not a big deal and then sent a maid in while I was at the desk so she could clean it up and i couldnt get any more pictures. Stay here if you like sleeping with little friends!
Mar 23rd, 2024

The rooms are nice and clean. There was a nasty smell in the hallway on the 2nd floor.
Mar 15th, 2024