Westway Ford Quick Lane & Service Center

They held onto my van for over 40 days without answering their phones or giving me an update. Every time I spoke with someone I was told the mechanic was on vacation. How much vacation time are these mechanics given? Had to go into the office multiple times in person to get any answers. They never figured out how to fix my vehicle. AVOID if you care about your vehicle. If CBC News is thinking of doing a hidden camera segment on mechanics that take advantage of you, this would be the dealership.
Jan 1st, 2024

Very good
Sep 21st, 2023

Jun 17th, 2023

5 1/2 hours to change engine oil, transmission fluid and rotate tires is ridiculous for a quick lube. If I would have known it was going to take this long I would have found a different dealership to do the work or scheduled for a different day. The only reason the I am them two stars is the guy that helped me up front was nice evern though everything he told me was wrong i know he was just letting me know what he was told. The biggest aggravation was since it took them so long to work on the vehicle they shut down for lunch while I was stuck in the waiting room. This is a service they do everyday you should be able to give your customers an accurate time to complete the work not just tell them itwill be another 45 minutes. Every other quicksand I have been to is able to why can't this one?
Aug 23rd, 2023

I will say, I'm very up and down about the service here. I purchased my vehicle here in 2018. Brand new 2019 Ford Escape. I've come several times for oil changes, wheel alignment, and more. The phone etiquette is terrible. It sounds like someone is picking up and hanging up, transferring back and forth, before you actually get a person on the phone. They tell you at the dealership to CALL and schedule an appointment and then you're on hold for 10 mins. I will give a shout-out to Jaden, in the service department, who has helped us twice now with my alignment, parts ordering, and verbally instructing us to schedule a servicing. My alignment took 7 hours to complete. Seems my appointment made, wasn't honored, and was pushed to the back of the line. I come to Westway Ford, in Irving, because they have normally been very good with friendliness and service instead of Five Star Ford here in North Richland Hills. But I'm wavering on where to service my vehicle now. Thanks Jaden for all your help in the Service Department!
Aug 22nd, 2023