francesca's

Poor, uninformed, and unprofessional customer service. Went for a online purchase return and she was the least helpful in assisting me with instructions on how to pull up the receipt. It was never emailed to me, only emails I got were your package is on the way! and your order has arrived, and she had no training as to how to help retrieve the receipt with the order number. She said you have to call and ask them to email a receipt from headquarters..
Mar 21st, 2024

Made a purchase a couple of days ago. A couple of items didn't work out for me so I came in to return them. It was literally just two days ago. The young lady who was helping me remembered me. She refused to refund one item that the tag had ripped off. It ripped off when I was trying it on, it was a turtle neck dress so it was tight to remove and it got caught in my hair and came off but I never wore it out and I brought the tag back in with it. Anyways I was forced to get store credit for it which is fine but it's disappointing. Probably will think twice before spending as much as I did next time.
Sep 11th, 2023

Love the Stone Oak location. I have been taking my two teenage daughters to this store for the past two years and Haidi and Jeanette have always been so wonderful to them. Haidi is a fantastic stylist and she knows how to work well with my girls so they are confident in what they are wearing. We come back to this store because of their excellent customer service.
Jul 6th, 2023

The staff is amazing, I take my 19 and 14 year old daughters to this location all the time. The girls that work there are super attentive and they have come to know my girls tastes. Makes shopping fun!!!
Nov 20th, 2022

Im definitely not one to take the time or put energy into writing a negative review but my recent visit to this Francescas was not a pleasant one to say the least. After purchasing a body suit I attempted to return it with my original receipt & was told by Jeanette the shift manager that unfortunately it couldnt be returned due to the fact that it was considered an intimate clothing item. I stated I was unaware & no one had informed me of this when purchased. She proceeded to check the date of receipt & stated I was here that day. I heard her (Sofie) tell you that it could not be returned I was a little taken back as everyone in the store could hear her response to me & was utterly shocked & embarrassed. This was 3 days after purchase, never saw her there my initial visit. Regardless, I explained it was fine & would just take store credit or a gift card in which her response was we cant do that either, you can have the shirt back or you can look for something in store & exchange. At this point I didnt even want anything in return but to get out of the store & never return. Her tone, demeanor & responses were not that of a shift manager granted I was in the wrong for not being particularly familiar with the return policy I suppose. As a professional I believe it could been a much smoother exchange. I hope she was just having a bad day. Moral of the story, know their return policy & take the time to drive to the quarry or la cantera location to encounter a more pleasant shopping experience. I love Francescas so I know I will be.
Apr 13th, 2023