Madewell

Needs improvement
Oct 1st, 2023

Yesterday my daughter and I went to this location hoping to find some jeans and tops. I love this brand and have always had great customer service but today we had several pieces we wanted to purchase but waited and waited for an employee to check us out and no one ever did. It was so bad that another customer asked us to check them out thinking we worked there. Just really odd and we ended up leaving and buying several things at another store. Really disappointed in this store.
Sep 3rd, 2023

I love madewell but this store makes me love the brand even more. If you need any help at all, ask for Madison. She is always eager to help and give suggestions. Shes gives amazing advice and doesnt make you feel like youre troubling her at all. Its been two weeks since I went in the store and I still remember her name. She represents the brand beautifully.
Jun 9th, 2023

Apr 5th, 2023

Cant say enough about the positive customer service experience I had in the store during the heavy holiday shopping season. I had accidentally made an incomplete online sale. I went in the store and explained that I thought I have made the purchase last month. But goods net arrived. The sales associate quickly gathered the items and even offered a gift box, (rare these days). So easy and pleasant to deal with during this busy time.
Jan 1st, 2023