Residence Inn by Marriott San Antonio North/Stone Oak

The room needed to be cleaned overall including the floors and fridge. The furniture needs to be updated the couch was worn, the sink had ants it.I stayed on the first floor due to having my pet and called to complain about loud banging over me and the issue never got resolved. The hotel is understaffed front desk had one person taking car of checkin and complaining customers.
Feb 16th, 2024

Great location, great price for the city. Next to loads of shopping and restaurants.
Feb 12th, 2024

Feb 8th, 2024

And so it begins. Around 4am I hear glass breaking, and loud banging outside my window of my top floor room in this hotel. Startled awake, I realize it is the sound of a large dumpster being emptied, and it will end quickly. But it doesn't, only gets worse with more banging that actually shakes the room. It turns out this is from the Costco loading dock a few hundred feet from the hotel, and it continues most of the day and night. When I question the front desk about it, they say they haven't heard anything and that no one has ever said anything. I doubt it. Two nights of sleep lost not only from this, but from sleeping on what feels like a sheet of plywood with a bow in the middle of it. I am rethinking my loyalty to Mariott if they are comfortable with having a hotel like this with their name on it. The entire place needs a deep clean and a makeover - there is grease on the refrigerator and stove that has been there awhile, a layer of dust on the electronics, and an HVAC unit that even though it sounds like a 747 is landing in my room still can't cover up the sounds of the Costco trucks and loading dock. Even though it says online that they offer the traditional Residence Inn Happy hour Monday thru Thursday, apparently not here. When I questioned the woman behind the desk in the much too tight TShirt about this, she acted like I was crazy and said they didn't offer that. The breakfast was items fresh out of the freezer still in their wrappings, placed in a warmer, and pretty much inedible. Oh - and did I mention the desk chair that looked like it had a bite taken out of it by a large Great Dane, or the fact that the windows were so dirty I thought I had woken up to a fog laden morning? The ice machine didn't work, and looked like it hadn't worked in a long time. Save your money, and save your sleep - this isn't a place you want to stay. Rooms: Dirty, dated and not kept up. The glassware had a sticky substance on the rims, the desk chair had a big chunk out of it, there was trash piled in the hallways that was there over 24 hours, and a less than involved staff. Nearby activities: Surrounded by retail including a Costco that have constant semi-truck deliveries, and trash being dumped all night long. Food & drinks: Horrible - not worth the calories. Eggs and breakfast sandwiches in bags. Noteworthy details: This is next to a highway and very noisy Costco. If you are a light sleeper, this location is not for you.
Mar 6th, 2024

Overall, the quality and service of our stay was really disappointing. I always remember really enjoying the Marriott Residence Inns throughout our travels. However, this visit was not a pleasant experience. We noticed the first couple days that the shower was barely warm and we were low on shampoo. We requested more shampoo and for someone to look into the shower temperature for us. We never did get shampoo. A notice was placed on our door.thay the water would be turned off one of the days we were there for "maintenance". The shower never did warm up even after the scheduled "maintenance". Our room was directly next to the main entry door off the parking area. It was noisy and not a lot of privacy. People stood right in front of our window to smoke outside. The room was never cleaned the six nights we stayed and we had to go get more clean towels at the front desk. Breakfast was decent and we did appreciate the variety of options for both hot and cold eats. Lots of drink options as well. The breakfast staff were great and very helpful! Overall, we would not stay at this location again. We were wishing we would have opted for an Airbnb instead for more privacy as more quiet nights. Rooms: Mediocre Food & drinks: Decent breakfast options Noteworthy details: Old hotel and not well maintained
Feb 14th, 2024