Verizon

Jun 14th, 2023

staff was extremely helpful
Dec 15th, 2022

Super unprofessional and lack of customer service. We were misled on which version of the Apple Watch we were getting as part of a promotion. Instead of admitting that they made a mistake, the associate and manager stood there (in the lobby because we were never offered a seat in an empty store) and argued about how they never said that. We were then forced to pay a restocking fee because we opened the box to a watch without checking if it was the right watch first. Well be switching all 10 of our lines to AT&T.
Dec 1st, 2022

The rep told us that we can get a free watch with our new phone upgrade. I asked him what the difference was from our current watch to the new watch upgrade and he said the new one will have the oxygen monitor. When we received the watches to our surprise they were the SE, which is an actual downgrade from our current watches. We would have never upgraded if we weren't misled. Came back to resolve the issue and we stood in the lobby for almost an hour without being offered a seat. They argued with us and are charging us a restocking fee! Unprofessional and terrible customer service. Don't do business with Brian or Angelica! Very argumentative and disrespectful! If I could give 0 stars I would. Stay away!
Dec 1st, 2022

Terrible customer service! We will never go back to this store. They don't have product knowledge and won't even offer you a seat. Verizon needs to train their employees better, and teach them customer service. We went to the Verizon in Grapevine, and had a much better experience.
Nov 25th, 2022