Hilton Dallas/Southlake Town Square

Dear Mr. Mullinix, Thank you for taking the time to share your feedback regarding your recent stay at our Hilton Southlake. We sincerely apologize for any inconvenience or disappointment you may have experienced during your time with us.At our hotel, we strive to provide exceptional service and a comfortable environment for all of our guests, and it is disheartening to learn that we fell short of meeting your expectations. Please know that your feedback is invaluable to us, as it allows us to identify areas for improvement and make necessary adjustments to enhance the overall guest experience.We would greatly appreciate the opportunity to discuss your concerns in more detail and address any specific issues you encountered during your stay. Please feel free to reach out to our management team at [email protected], and we will be more than happy to assist you.Once again, we apologize for any inconvenience caused and appreciate your candid feedback. We hope that you will give us another chance to serve you in the future and show you the true quality of our hospitality.Thank you for choosing our hotel, and we look forward to the opportunity to make it right.Sincerely,Jezz VillanuevaDirector of Rooms

Dear Todd A, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience during your stay. We appreciate your kind words and look forward to serving you again in the future.Best regards,Jezz VillanuevaDirector of Rooms