Best Buy

easy to locate, clean and organized store.
Apr 10th, 2024

Apr 7th, 2024

Update: 4.7.24 This morning at 8:14a.m. I called the location. A guy answered and informed me that I can arrive at 11 a.m to pick up 3 TV boxes for a move. He kept me on the phone for 6 mins and 33 seconds to take my information down and informed me that they keep a list. He asked me for my name. I arrive at 11. The mgr informs me the guy is a liar, now this is the phone service that Bestbuy uses and he says they told me a lie. He gives me the 188 # I've called three times to complain and they keep disconnecting my call or sending me an message that says they are closed. I do not understand how you use a company to communicate with customers that you indicate to be liars. I missed a early service this am and attending online to ensure I was here at 11 to be told that they don't ever have boxes. This is the complete opposite of Bestbuy rep of whom I specifically asked if he worked at the Woodlands location. This is not only an inconvenience but it is highly unprofessional and waste of my time. It reflects your location because you elect to use a BestBuy service provider that lies to customers. Why keep me in an 6 minute phone conversation to confirm and lie! Now Noone will respond. I'm beyond upset! Someone needs to address this because it's about more than what you do and do not provide. Your integrity and my time. 11:44 I went back into the Bestbuy store and Mr. Jordan (mgr) in the store was helpful. He called from his own phone to help me get through on the 188 #. Without being sent to an automated msg or disconnect. He finally got someone to talk to me to get a case #. I look forward to hearing back from the support office regarding my significant concerns.
Apr 6th, 2024

Apr 4th, 2024

Love my best buy!!
Apr 3rd, 2024