T-Mobile

Andreas who is the new manager was great and very helpful
Apr 4th, 2024

I was helped by christy/kristaphine She was absolutely phenomenal helped decide which was the best phone for me kind and patience and helped get it all setup I 100% recommend you asking for her she'll make sure your taken care of!!!!
Mar 8th, 2024

Mar 2nd, 2024

Bad service, scammed out of $40 USD for an update plan when it was only $10. Wouldn't refund money in store had to call and sort myself.
Feb 23rd, 2024

A couple days ago we had help from Gabby B. She did absolutely amazing. We had strongly felt the need to come back to receivemore customer service to get our newly bought SAMSUNG Galaxy Fold 5 thatGabby helped us purchase, becauseit was nearly a $2,000 phone. The day we receivedthe phone in themail on Monday, February12th we had walkedin the same store (8828). We immediatelygot a very warm welcome by Osai Yungai. After shortly waiting Emily Bailey came onto the floor and said "I can help you" it was very unwelcoming. Me and my husband proceededto walk over and said hello and she did not look at us or acknowledgethe fact that we said anything. There was a brief pause so my husband said we came in to get my newphone set up so we can turn my old phone in. Emily immediatelygrabbed the phonecase (that was still in the box) out of my husband's hands then proceeded to rip the box open in pieces. While doing so the new phone had dropped on the counter. Emily picked it up and ripped the protective sleeve again in pieces very aggressively. My husband and I know that the inner screen can be damaged by fingernails. Luckily there was no damage to the screen. Proceeding on, Emily then grabbed my husbands old phone and forcefully took out the sim card, then forcefullyagain took out the sim card slot on the new phone. She had put the sim card on the slot and tried to force the sim card slot back into the phone. Mind you, it was flipped upside down and she was trying to push it in with force. I looked at my husband in shock. I couldn'tbelieve my eyes, in the MANY years of me getting professional help in the technology industry had this NEVER HAPPENED. I couldn'ttake it anymore. The lack of respect for someone's property and the disrespect that has been shown was JAW DROPPING AND UNACCEPTABLE!!!!! I had told Emily that I do not want her service. Immediately I turned to Osai and asked him if he could assist us. My husband and I absolutely do not want to be serviced by Emily. My blood pressure went up severlyto where I was getting dizzy. My German Shepard, who is my ESA that I brought with me, leaned on me so I realized I needed to step out of the store to calm myself down. While I was outside calming down, Emily had made a comment while helping another customer "I don't give a F*&^ ill be leaving in 2 weeks." I came back to the building and we were still being helped by Osai. While we were waiting for information to be transferred from one phone to the other. My attention had been brought up by Emily, She was continuing to be disrespectful to other customers. She was talking back and belittling customers pointing at products that were across the room and saying " Is this what you are talking about". There had been roughly 5-6 Customers and they all had a concerned/shocked expression. Emily had down time and a Customer named Ben. Emily had said "no I don'tspeak spanish, you already called. No habla espanol." Then she hung up the phone.
Mar 3rd, 2024