Chase Bank

Closes early without warning.
Apr 3rd, 2024

I was a happy Chase customer for many yearsuntil I took out a mortgage with them. These clowns are wholly ignorant regarding local mortgage and tax laws. I wasted several thousand dollars at closing, and will be spending thousands more every year than expected, because of their incompetence. The Chase "Executive Office" received my complaint and proceeded to mansplain to me how taxes work (like I don't know) and spewed inaccurate corporate-speak without a single word of apology or effort to remediate the situation. I've closed all of my Chase accounts and am counting the days to refinance the mortgage so that I never have to deal with them again. I regret not staying with a local lender and won't be making that mistake in the future. Edit: I had to call Chase to prompt them to reassess my escrow, which they should have done 6 months ago, and my monthly payment increased 19%. I cannot warn everyone enough to avoid Chase for any home purchasing needs. Stay local. Edit 2: Hey Chase, in less than a year my review has almost 1,200 views! How many new clients have you lost over what would have otherwise cost you a couple grand and an apology? Good luck in Vermont.
Dec 28th, 2023

Jason and Nathan are the best people around. So helpful and knowledgeable.
Dec 24th, 2023

I have been with Chase Bank for about 16 years now and they have always been great! I recently moved to Vermont and this was my first time at this branch. It was the friendliest service I have ever had at any Chase branch. It was very quick and efficient. The atmosphere was clean and I was greeted in a very friendly way.
Oct 15th, 2023

Opened a new checking account and everyone here are very helpful and professional. Highly recommend banking here!!
Oct 10th, 2023