Romantic Kingdom

Went here today to find something nice for myself but was not greeted at all not even acknowledged. The lady behind the counter was too busy with her cellphone so I just turned around and left. Ill find somewhere else to go. She didnt care to have my sale so Im not gonna force it on her. So many businesses have failed due to customer service. I can see if its a disgruntled customer but a loving kind customer like myself would have been an easy sell.
Sep 25th, 2023

Was outside for 30 minutes while I rang the bell and no one responded or answered their phone did not see one employee the whole time store was completely empty like in the picture
Jul 8th, 2023

Tried to go Im the store at 9 pm the lights are on the sign says open and then I go up to the door and its locked so I ring the doorbell and no one answers and I call the store and no one answers and I ring the doorbell again and no answer so I guess they decided to close up shop early tonight and go to the back and ignore the front, when I rang the doorbell the little light came on indicating that someone on the other end of the camera was aware that someone was at the door, the store does not close until 12 and the sign says that the door will be closed and locked at 11 its o my 9 there is no reason for them to blatantly ignore the doorbell and their phone calls. If I cloud post without any stars I would
Jun 9th, 2023

Has lots of great adult items. Good spot to spice up your love life.
Jan 16th, 2023

I've never been wowed by employee interactions in this store. They have a decent selection of stuff but knowing how to find anything is impossible. There isn't a clear standard or plus size section so you end up grabbing something in the wrong size because part of the label is covered by a price tag. You can't come back to exchange (because duh you can't return intimate items) so you're stuck with something that won't fit. Almost like it was an intentional placement choice to boost sales. Things aren't organized by type; there's bodysuits, bikini sets, stockings, and robes all hung randomly wherever they land so you can't just come in looking for stockings and go straight to a stockings section. There are *some* areas of specific things (men's wear, pasties) but it's like they gave up keeping the general lingerie in any sense of order. Employees have time to organize boxed merchandise if they have time to be wearing Airpods listening to something on their phone behind the desk. I used to work in a store like this and I'd be embarrassed if customers had this kind of experience in my store. In regard to included photo, this is where the sticker was placed before purchasing. It wasn't until I got home and noticed on the back it was labeled "Queen Size". If the sticker hadn't been covering the same label on the front I'd have known I needed to find a different pair, and I'd have had an even easier time if the standard and plus sizes were grouped together to reduce browsing time. Clothing stores organize clothing by size range, lingerie stores should be no different. Especially when customers can't just exchange the mistake due to hygiene regulations. To the business owner: If these organizational choices are based on the "if people have to actively look at things and ask employees questions they're more likely to buy more" business model, it's a bad model. Most customers like to find what they're looking for without needing an employee, especially ones that don't appear to be motivated to help people.
Feb 4th, 2024