Hertz Car Rental - Chesapeake - Parkview Shops HLE

Terri Styers _{on Google}

Mar 21st, 2024

I usually dont have any issues with renting cars from other companies. Everything went smoothly until I returned the car and was charged again for the price of the rental. I was then told by customer service that I didnt bring the car back charged. I picked up the car at 80% and returned it at 90%. This was my first and last time renting from Hertz.

Moesha Chantel _{on Google}

Mar 14th, 2024

**READ BEFORE YOU BOOK**
If I could give 0 stars I most certainly would. I drove over an hour into Virginia from North Carolina for a pickup at 5:30, granted this location does close at 5:30, however, they still allow their customers to book that 5:30 time slot to come and pickup a vehicle. I got stuck in traffic and we all know Virginia traffic of a Thursday afternoon at 5pm so I realize by that I may not make it to the location before 5:30 so I give them a call at 5:22 with a heads up that I am stuck in traffic but, just a few minutes away. I assume this person was the manager as he stated "I will check with my employees to see if I can get one of them to stay" then proceeds to put me on a hold. I wait on hold for about 5 minutes and by this time I am pulling into the parking lot and he states "I do apologize but I don't have anyone who can stay over to assist you" I say "Ok, I am turning into the parking lot right now so is there anything that can be done as I've already paid in full for this vehicle?" He continues to say "I do apologize but, I don't have anyone who can assist you and our system is down, we were actually shutting our systems down when you called"
As a manager why you want to through work off to your employees?
As a person why wouldn't you want to assist someone who had the decency to call you and give you a heads up that they are running late?
The manager then proceeds to tell me "I would typically call my 5:30 pickups to see if they can get in a little earlier but I missed your reservation"
In this case because he is human and didn't give me that courtesy call I will have to suffer the consequences of his actions? Unacceptable.
I expected so much more but, unfortunately I didn't get that. I paid in full for this vehicle expecting to save time. I wasted time, gas and took time off of work to ensure I would get here in time to not be accommodated for anything.
I have since sought out legal actions with my attorney and this location will surely be hearing from my attorney very soon.
**UPDATE**
Below I was asked to reach out to Hertz in regards to this review, however, nothing was resolved. All they were able to give me was generic answers.

Melody Wilkerson _{on Google}

Feb 15th, 2024

Each time I've made a reservation with this location it has been nothing but a frustrating waste of time and effort. Despite having made a reservation online, the 1st time - the doors were locked when I arrived. The hours of operation were incorrect online. The 2nd time- I arrived to pick up my rental and was told I'd be placed on a waiting list because they didn't have any vehicles available! What kind of 'monkey-shine'mess is that?! Hertz, UPDATE YOUR ONLINE RESERVATION EXPERIENCE TO DENY/DECLINE RESERVATIONS IF NO VEHICLES ARE EXPECTED TO BE AVAILABLE for the requested timeframe! Customers have to secure rides to get there so to be told they won't be getting a vehicle is UNACCEPTABLE, COSTLY, AND INFURIATING.

Joel _{on Google}

Feb 15th, 2024

Made an online reservation a day in advance, then got a call three minutes before the pickup time saying that it wasnt available. They told me the only car available was an upcharge. On top of that, I was quoted a price $40 less than the actual amount due bc of an upgrade fee and underage fee, neither were mentioned during my phone conversation. Terrible service.

Mike Pavlik _{on Google}

Feb 8th, 2024

Absolutely horrible. We are President Circle members and we get a call 1 hr before that they don't have the car that we rented. Zero customer service. Stay away