CVS

90% of the time, any visit to CVS I can find what Im looking for.
Mar 29th, 2024

Unfortunately the majority of my experiences at CVS kempsville road has been less than favorable and I have vowed never to return again. Let's begin with drive-thru they never have both lanes open so needless to say it's always backed up. Yesterday I sat in the drive-thru for quite some time, when I finally arrived at the window they had charged the wrong insurance. Based on this, I was instructed to come into the store which I did. Upon arriving in the store, I was instructed to go to pick up counter so I waited in that line, once at the counter I informed the representative that they charged the incorrect insurance and to remove it from their system which she did. She gave me my price which was $0 and instructed me go stand in the pickup line which was extremely long just get a bag that she already had in her hand. Can someone tell me how this makes sense ?? It doesn't. Why would I have to go into another line to pick up medication that she had in her hand and there was no charge. That was totally asinine and a waste of my time. That store is the most unorganized understaffed pharmacy I have ever seen. They had prescription bags everywhere I don't know how in the world are able to find anything in that store. I know everyone the short staff however you don't want your pharmacy department to be short staffed because they're shortage could be your life.
Mar 27th, 2024

This morning is the second time I have driven across town for go to the 24/7 CVS for medicine for my family only to find it closed. Call before you make the drive. 24/7 doesnt actually mean they are always open at this location even though they are the only 24 hour store in the West Virginia Beach/chesapeake area. Now driving to opposite side of the city to try the other 24/7 CVS.
Feb 29th, 2024

Hope one day they will realize that answering the phone is a good thing, instead of picking up and hanging up immediately. So sorry I can't give you 0 (zero) stars .
Feb 26th, 2024

The worse experience I ever had. The pharmacy failed my daughter. She was home from college for spring break and we needed to transfer her EPILEPSY medicine and they denied it because the prescription was to new? Which was wrong because it's been filled before . They completely denied to fill a prescription she needed or she would have a seizure and have to go to the ER . I even told them she needs this like I don't understand what the issue is and didn't given me a valid reason besides stating its to new which it wasn't a new prescription what so ever. I simply didn't understand why they wouldn't fill it when the other cvs that was down the street from them was able to but they didn't have the medication so they transferred to a cvs that did and they said no and I'm like so you can care less that my daughter has a seizure because you won't fill her meds? And the response was well I can't do anything about it you need the dr to write another prescription which made no damn sense to me when you can see in her profile that she's had it filled has had other meds as well for her seizure but I was blatantly told oh well if she has a seizure like are you kidding me??? Why did another cvs tell me they can fill it but didn't have the meds and sent me to another to be denied? AND GUESS WHAT SHE HAD A DAMN SEIZURE!! because she didn't have her meds and this CVS failed her !!!! Even her doctor was appalled by what happened and it should have NEVER happened!! Will be taking this further because this is completely ridiculous!!
Mar 9th, 2024