Thacker Ace Hardware

Propane refill, always quick and speedy service. I have enjoyed going to Thacker for years they have amazing customer service when you compare the big box stores, and Thacker always wins hands down...
Mar 16th, 2024

Great local small business with hard to find Hardware...
Mar 16th, 2024

New to the area so I stopped by to see what Ace Hardware stocked. Very clean and organized plus convenient. All the staff were knowledgeable. Glad the store is close in proximity to the area so I don't have to travel to Colonial Heights or Chester to shop.
Mar 16th, 2024

This store has a vibe that is family oriented. It's not a big box chain store. They actually have cashiers and customer service that are always friendly and helpful. You can get keys, patio things, spray paint, propane, landscaping items, etc. There is plenty of parking, and I like being able to park and walk right in. The store is neat and organized.
Feb 22nd, 2024

I have always loved Thacker Ace on Crater Rd. So naturally when I was ready to purchase a home defense weapon I went to where I knew I would get the help I needed, friendly faces, helpful staff, and advice... even though the prices are higher. Shawn is the young man that works the weapons counter. He was very nice, all smiles, attentive to my needs, UNTIL after I purchased the weapon he tells me he have no ammo for the 380, but gave me a site to order online that were double the price of what Thacker sells, plus that company claimed to always be out of ammo as well.So I go back to Shawn ask if he could help me out getting the ammo I needed, sure he says, since you bought your weapon here I will call you when they come in, It's been a year, Come on now!!! and when I would visit the store for other things I would always check with him and he always would say the same thing and take my number for the 5th time.....NOW I know you never intended to get me the ammo and when I go into the store he would turn his head and walk away, just disappear. Didn't want to handle it like this..but what's a gal to do??? Update: I am happy to say this whole ugly issue has been corrected beautifully. Thackers is holding up the excellent customer service we are accustomed to, And I appreciate it and everyone for making it right.
Mar 16th, 2024