Hilton Richmond Downtown
-
501 East Broad Street
Richmond, Virginia 23219 - (804) 344-4300
- Website
Hours
Chamber Rating
-
Juli Grygier
I cannot believe how horrible the room, experience and service has been at the Hilton downtown Richmond. Began with rude front desk service and a disorganized mess of valet parking ($41 a night and they request a tip starting at $7 per interaction in their digital platform). We arrived at 5pm to an empty lobby and yet the staff still seemed annoyed that I would bother them with wanting to check in. No one told me how to find the elevator or my room, but you can imagine my surprise when I entered and found the room has a floor to ceiling view OF THE POOL! No sound proofing or privacy measures have been attempted, so all that separated our romantic getaway from screaming children in the pool from 5am-10pm is the window curtain. Said curtain, as well as the shower curtain were both covered in odd stains and spots of what is likely mold. The bathroom needed multiple repairs, and was in a state that was truly shameful for a hotel. The ceiling is crumbling into the shower, the sink was not installed correctly and water shot everywhere, no conditioner in the shower (just an empty bolt where it should be) and the shower itself DID NOT TURN ON! We called the front desk and they did send someone to fix it, after about 10 minutes water was coming out of the shower head, but it was certainly not working in the way you expect a shower to work. At no point did any staff apologize for the experience, or offer to move us to another room. Truly shameful, I will never stay in a Hilton again.
Mar 31st, 2024 -
Keith Markowitz
U
Mar 30th, 2024 -
Charles Hall
Overall, rooms are acceptable but not great. There is obvious wear, minor cleanliness issues, and we had tiny bugs crawling on the vanity in the bathroom. We are Diamond members. That seems to mean nothing at this hotel - no waters, nothing. Shame, Hilton. You can do better. The bar, Gather & Hem, is quaint but is 21+. We were here with our 18 year old, bringing him for a college event, and it was very off putting to be asked to find a seat in the lobby, instead of grabbing a snack in the bar/restaurant area. Im pretty sure I will look for a friendlier accommodation when I bring him back in the fall.
Mar 22nd, 2024 -
TSK3500000
Wonderful place, treated my kid like gold. Very expensive though.
Mar 20th, 2024 -
Steven Moffat
Guest room was a little grungy. Could use a deep cleaning.
Mar 20th, 2024
About
Hilton Richmond Downtown
Traditional southern charm meets modern amenities at Hilton Richmond Downtown. Our downtown Richmond, Virginia hotel is housed in the former Miller and Rhoads department store, an iconic building with over 100 years of history. The restored building spans an entire city block and boasts original features, such as the lobby marble floor, laid in 1883, and high ceilings.Enjoy easy access to all that Richmond has to offer including theaters, historical sites, museums, restaurants, and the Greater Richmond Convention Center. Enjoy a complimentary shuttle service within a one mile radius. Convenient location to many businesses, attractions, and the Main Street Station, where Amtrak runs through Richmond numerous times each day.Unwind in a comfortable guest room with work space, complimentary WiFi with Hilton Honors membership, a mini refrigerator, and a coffeemaker. For a memorable experience, select a suite located on the corner of the hotel, offering incredible views of the city.With three onsite restaurants and a wealth of nearby restaurants, guests have plenty of choice for dining. Grab and go or stay awhile at 1885 cafeÌ and market where we proudly serve Starbucks coffee, savor Italian specialties at La Grotta, or enjoy local beer and a tasty burger at our Gather and Hem lounge.Maintain your exercise regimen at our expanded fitness center, take a dip in our indoor heated pool, or simply relax in the whirlpool with a beverage delivered right to you by our food and beverage team. With over 15,000 sq. ft. of flexible event space, whether you are hosting a grand celebration, important meeting, or a spectacular wedding, our downtown Richmond, Virginia hotel is the ideal choice for blending historical charm with modern spaces and professional service.Daily Mandatory Charge includes: Richmond Region TID fee. (Tourism Improvement District)
Contact Info
- (804) 344-4300
- Website
Payment Methods
- AMERICANEXPRESS
- CASH
- DINERSCLUB
- DISCOVER
- MASTERCARD
- VISA
Questions & Answers
Q What is the phone number for Hilton Richmond Downtown?
A The phone number for Hilton Richmond Downtown is: (804) 344-4300.
Q Where is Hilton Richmond Downtown located?
A Hilton Richmond Downtown is located at 501 East Broad Street, Richmond, Virginia 23219
Q What is the internet address for Hilton Richmond Downtown?
A The website (URL) for Hilton Richmond Downtown is: https://www.hilton.com/en/hotels/ricrdhh-hilton-richmond-downtown/?SEO_id=YEXTN-AMER-HH-RICRDHH&y_source=1_MjA4NDM1OS01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Q How big is Hilton Richmond Downtown?
A Hilton Richmond Downtown employs approximately 20+ people.
Q What days are Hilton Richmond Downtown open?
A Hilton Richmond Downtown is open:
Thursday: 24 Hours
Friday: 24 Hours
Saturday: 24 Hours
Sunday: 24 Hours
Monday: 24 Hours
Tuesday: 24 Hours
Wednesday: 24 Hours
Q How is Hilton Richmond Downtown rated?
A Hilton Richmond Downtown has a 4.4 Star Rating from 1689 reviewers.
Hours
Ratings and Reviews
Hilton Richmond Downtown
Overall Rating
Overall Rating
( 1689 Reviews )Juli Grygier on Google
I cannot believe how horrible the room, experience and service has been at the Hilton downtown Richmond. Began with rude front desk service and a disorganized mess of valet parking ($41 a night and they request a tip starting at $7 per interaction in their digital platform). We arrived at 5pm to an empty lobby and yet the staff still seemed annoyed that I would bother them with wanting to check in. No one told me how to find the elevator or my room, but you can imagine my surprise when I entered and found the room has a floor to ceiling view OF THE POOL! No sound proofing or privacy measures have been attempted, so all that separated our romantic getaway from screaming children in the pool from 5am-10pm is the window curtain. Said curtain, as well as the shower curtain were both covered in odd stains and spots of what is likely mold. The bathroom needed multiple repairs, and was in a state that was truly shameful for a hotel. The ceiling is crumbling into the shower, the sink was not installed correctly and water shot everywhere, no conditioner in the shower (just an empty bolt where it should be) and the shower itself DID NOT TURN ON! We called the front desk and they did send someone to fix it, after about 10 minutes water was coming out of the shower head, but it was certainly not working in the way you expect a shower to work. At no point did any staff apologize for the experience, or offer to move us to another room. Truly shameful, I will never stay in a Hilton again.
Keith Markowitz on Google
U
Charles Hall on Google
Overall, rooms are acceptable but not great. There is obvious wear, minor cleanliness issues, and we had tiny bugs crawling on the vanity in the bathroom.
We are Diamond members. That seems to mean nothing at this hotel - no waters, nothing. Shame, Hilton. You can do better.
The bar, Gather & Hem, is quaint but is 21+. We were here with our 18 year old, bringing him for a college event, and it was very off putting to be asked to find a seat in the lobby, instead of grabbing a snack in the bar/restaurant area.
Im pretty sure I will look for a friendlier accommodation when I bring him back in the fall.
TSK3500000 on Google
Wonderful place, treated my kid like gold.
Very expensive though.
Steven Moffat on Google
Guest room was a little grungy. Could use a deep cleaning.
Overall Rating
Overall Rating
( 1689 Reviews )Write a Review
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