CenturyLink

If you have it already, cancel immediately. If you're thinking about choosing them, don't. Called them back in June letting them know I was going to be moving and I'd like to cancel, they didn't do anything and now I'm sitting at a $500 bill. Oh, you want to set up auto pay? You can do that, but they won't actually charge you, that bill will just keep racking up. Now I'm a state away having to pay a bill for a service I haven't used in months.
Oct 15th, 2022

Worst customer service I have ever experienced! Instead of helping and trying to dig to find account they transfer back and forth. After spending 3 days in the past month and speaking to over 6 people, I have set up TWO installation dates and I STILL do not have internet connected in my name. They don't even have to do anything physically, they can remote in. Unacceptable.
Sep 21st, 2022

Hard to communicate with customer service. If they had some competition they would be out of business.
May 12th, 2022

Worst customer service I have ever experienced. My installation date was changed twice without notifying me, leading to me being without internet for months. Recently, lightning damaged a wire and disrupted my internet. A tech came by, removed the wire, said it was fixed, and left. They didnt check the modem or if internet was working (it wasnt). I spoke to a representative who said they would send a technician out tomorrow to fix it. I called back the next day after waiting all morning for the technician to then leave the house to call them (no cellular connection on my property) to learn that no technician was dispatched. All of their chat representatives continually ask are you still there? Even after not responding for only 10 seconds so they can end the chat based on you not responding.
Jul 11th, 2022

Terrible, terrible experience. We recently moved to an area with limited internet options and we chose to go with Centurylink, mainly because the house was already wired since the previous homeowners used it. Well, my internet worked for about a week before it started randomly dropping one day, and then the next day, quit altogether. Not having internet is not an option for me...I work and attend school online. I wasted several hours over the course of two days on the phone with Centurylink in an attempt to resolve the issue. They finally ascertained in heavily accented, broken English that I would need a service tech to come out and investigate the problem. Then they dropped the bombshell: next available appointment over 3 weeks away! UMM, No. Desperate, I hired my own IT guy to try to figure the problem out. After determining that the issue was not the wiring, he said he suspected the modem might be the culprit. He then spent several hours on the phone being transfered and hung up on numerous times with Centurylink's technical support, to no avail. I decided the next morning that I was done and I canceled my service. We're now Hughesnet customers, and while I'm not thrilled with the service or price, at least it works.
Dec 6th, 2021