Potbelly

First timer! We here for lunch while at the office today and must say, pleasantly surprised. I ordered the AYO Chicken skinny , fresh, delicious and just the perfect size! Definitely will return. Plenty of seating indoors or out. We are outside it was such a beautiful day! Vegetarian options: Veggie and Mediterranean options
Mar 18th, 2024

Ate here after my daughters field trip, fantastic food, fast service. 100% will be coming by again next time we are in the area.
Mar 3rd, 2024

I used to frequent this location a few times a month since I work across the street. Less now, but not because its not good, only because I am trying to lose weight! Haha. Anyway, this location is great. Whether I order for pickup on the app or order in person, my sandwich is always so yummy! Their cookies are also the bomb! The staff is always friendly and some of them greet everyone who walks in. And the best part is they are FAST! Not sloppy fast, efficient fast! This location and staff knows how to run a fast food sandwich joint for sure. They are busy every lunchtime during the week, but its always well worth ordering from here. Highly recommend.
Oct 19th, 2023

Everything Amazing, this is how good the food was (look down below)
Jul 6th, 2023

Week of July 1-9 : This was my first experience ordering food at a Potbelly Sandwich Shop, unfortunately the experience was not good. A day of torrential rain and in downtown Richmond with NO ON STREET PARKING, we took a chance on Potbelly. My friend continued to drive the block while I ran through the rain into the shop. The shop was empty of customers except for me. I walk to the back of the shop where I presume customer orders are taken but the employee was involved in a conversation with co-workers and it took a few minutes or two for that to wind up. I greet the employee who says nothing. I ask if there is gluten-free bread used as I have food allergies but was told, No. As I look behind this employee there is a young female employee with a vape pen in her mouth having taken a big puff. I directly questioned her about the use of a vape in a Virginia food establishment with foods prepared on site and her response was my Boss said it was OK. REALLY? I did receive the food items which I ordered though I had no appetite by that point. My friend enjoyed hers, me, not so much. I settled for a what Potbelly called a salad though it did not resemble what I know as salad. I paid the bill and left Potbelly saying Thank-you and Goodbye as I left. No response from any staff at Potbellys. Ill not be trying a Potbellys again any time soon. Virginia law may not look at vaping with the same critical eye it has with smoking but to the person who does neither, there is no difference. It is a gross and disgusting habit that has no place in food service anywhere on the food line. If you want to vape then take a break and go outside. Potbelly employees, be proud you are employed and make certain your employer always shines. There was nothing shining about Potbellys or its employees that day. Dietary restrictions: I have food allergies and was more than dismayed to not find lunch foods there I could eat. No dairy products ( no cows milk products or anything which incorporates cows milk) A salad was all I could find there and unfortunately is not a food I enjoy. Think about adding Almond milk products, plant butters and Gluten Free pastas, breads and cookies. Parking: Other than a paid parking lot there was no where to park. What we thought was parking for Potbellys was actually paid parking for a business situated behind Potbellys. Downtown Richmond be darned, provide some form of free parking or be nothing but a delivery based sandwich shop.
Jul 22nd, 2023