M.A. Williams, Inc.

Seems like a great company, however, I cant give them a positive review since we live at 404 rivertowne apartments. They have had to come out over seven times in the last month to work on our hot water heater. We have had hot water issues since August 2023. And this is the company they have been using.
Dec 30th, 2023

My experience with this group is that they are fantastic. I had a clogged bathtub drain for years and (at the advice of the most recent plumber that visited from a different company) was about to have sections of the wall/ceiling removed in the attempt to access the pipe. Randy was both very knowledgeable and professional, and after he got the pipe partway open, his supervisor Keith came over with additional equipment and they completely fixed it. They were at my house for hours working on this, and patiently also explained what they were doing and why to my elderly father (I was not home). These guys don't advertise like the other bigger groups in town but the crew that to my house today was excellent and I highly recommend them. Service: Plumbing pipe repair
Oct 16th, 2023

Provided great service. Arrived promptly and fixed my leak! Services: Plumbing leak detection, Faucet installation
Aug 21st, 2023

Easy and on time service. Service: Shower repair
Aug 18th, 2023

Had this company come out twice to help with a slow drain. Was charged over $1000 and they could not fix the problem. During the first visit, the service men incorrectly determined that the drain went to the septic tank. To try to save what would have been an additional $250 charge, I dug up my own septic tank. Only after the second visit did they determine that the drain did not go to the septic tank. Shouldn't a licensed plumber know this? I was still charged for the prior visit and the wrong information. Additionally, I feel that the additional charge for the second visit was unreasonable given that they were unsuccessful in fixing the issue. After providing this information to the customer service person, I never heard back from the company. Definitely will not use in the future.
Aug 19th, 2023