Kimpton Palladian Hotel

They ran out of coffee at 6:30am. Then told me to go to Starbucks
Apr 30th, 2024

I booked a room with 2 beds because my Muslim friend cant share a bed. Called ahead, the manager Rebecca confirmed we would have 2 beds. Upon arrival they only had one bed. Wouldnt help us get another bed, wouldnt refund us to find somewhere that could accommodate us, so my friend had to sleep on the floor. Booked through my card provider and they have the recording of Rebecca confirming the room after she lied and denied confirmation.
Apr 27th, 2024

Love the central downtown location. The rooms are nice and quiet.
Apr 26th, 2024

Excited to stay here but left sorely disappointed. When we checked in the room smelled musty and we discovered that the fridge did not work. There was no bathroom fan, which likely contributed to the musty smell. The bathroom door was a barn door that did. It did not close all the way leaving about a 2.5 inch gap which means you can see in and hear clearly. Lot eattention to cleaning would have been nice. The rug was dirty especially near the bed legs. Wifi was spotty for work calls. The intentionally dim atmosphere was trying to be moody but overall came across as dingy. The location was nice, and close to things so that was a perk. Our biggest issue was checking out early. We called the front desk to see what is possible, if there would be a fee, when the earliest we could check out. They informed us we had a nonrefundable room which wasnt true. They asked me to email them the confirmation and said they would call back. I emailed the confirmation and they emailed back saying they were mistaken we were all set to check out early and the difference would be refunded. I thought we were set, but then we were charged with a $250 check out fee. the nightly price was around $170-180. So that big of a fee seems steep. This was not disclosed to me in our email correspondence or phone call. Which is what I was specifically calling about. The information was hidden at the very bottom on the confirmation email. I feel misled by the team, and am very disappointed overall by the stay. When I called to ask them about the fee and see what could be done, they informed they they could do nothing as $250 was too big of a sum to refund.
Apr 25th, 2024

The Kimpton Palladian hotel is unfortunately exactly what you hope it isnt. Sometimes with a historic building quirkiness is to be expected but there is never an excuse for lack of cleanliness. Here are a few examples: the carpet in the rooms is one you dont want to walk on barefooted as it has a slightly sticky texture. My room had multiple hairs very visible in the bathroom - an easy fix in housekeepings final pass. The pillows had visible stains peeking out from the pillow case. And also the towels smelled of mildew. Actually the HVAC system was totally off when I checked in and the room always felt a little musty. Then there are the baffling details like the choice of an extremely cheap audibly ticking clock on the nightstand. Anyway, I had looked through the reviews hoping to avoid this situation so hopefully someone else finds this helpful.
Apr 24th, 2024