Redfin

Mar 2nd, 2024

Oct 12th, 2023

I bought with Redfin and had a great experience working with my broker (Bliss Ong) and her team of agents - they were always willing to help and answered all my questions immediately.
Jun 24th, 2023

From the very outset Jennette Coffee captured my interest. She won our business by being very attentive. Also, responding to our every need and the plethora of endless questions we had as I had not bought a property since 2005. It did not matter to Jennette. Throughout the entire process we felt that we were in great hands. We had complete confidence in her expertise and advice all along the way. Her knowledge of the real estate industry is unparalleled. It was obvious that Jannette had the experience that ultimately worked in our favor. I highly recommend Jennette Coffee, the entire Redfin team, and all of the ancillary professionals that made our home purchase successful. Jennette is greatly appreciated. It is a pleasure to do business with her as well as her whole team!
Jan 22nd, 2024

After receiving a reply from the owner's attorney via the Attorney General's office, we now know definitively that Jenny Dedrick and Refin were responsible for us losing the house that we HAD A PURCHASE AGREEMENT ON. As per their attorney, we were to have signed paperwork on or prior to 1/4/2023. This paperwork was never presented to us, therefore, it was never signed. Since this paperwork was not signed, the owners cancelled our purchase agreement and moved forward with another buyer. After Jenny Dedrick found out about the other offer, she asked us if we would amend the price of our house so our buyer could be non-contingent. This was on 1/10/2023. It was already too late, but we didn't know that. We agreed to amend the price from $345,000 to $340,000 netting us a loss of $5,000 on the sale of our home that we ALREADY HAD A PURCHASE AGREEMENT ON. The inspection on the purchased property had already been done and paid for. Jenny assured us for over a week that we would not be losing the house, and that we did not need to sign the cancellation agreement. The stress during this time was incredible. We looked for our "perfect retirement home" for a year and a half and it looked like we could be losing it. We had ZERO intention of moving until we found the perfect home! After all was said and done, we had sold our home and had no home to move into. We were dividing our belongings into 3 parts. One part that could go into a POD for storage (things that could freeze), one part that had to go into a heated storage unit, and things that we would have to bring with us into our temporary housing while we started a new home search. This was another highly stressful situation; looking for places to store all our things, pricing it, figuring out how to move it and not knowing how long we'd be without a home. We found a home, but it is NOT the home we would have chosen if we did not need a house immediately. Because we already had a deadline to be out of our home, we did not have time to get an inspection on the new home. Redfin reduced some closing fees by $2500. We are still out $3000 (house reduction price and inspection). We asked Redfin to pay us the $3,000 that we lost due to their realtor's error. We also asked Redfin pay for an inspection on the home that we had to buy so we would have somewhere to live. We are particularly concerned about radon since this home has a well and a basement. We have gotten NO responses to our requests to get our lost money returned! This was a gross error on her part and we are still in shock that we are in a home that isn't the perfect home for us simply because we needed a place to live. It is unconscionable that we could lose a home and our hard-earned money through absolutely no fault of our own, but due to a professional's error. We are still heartbroken every time we look out a window and see a neighbor instead of the 4 acres of woods and the river that we had originally purchased. User's recommendation: Do NOT use Redfin, especially Jenny Dedrick
Sep 6th, 2023