Windermere RE/Greenwood

Dear MeggieThank you for taking the time to share your concerns regarding your experience with one of our real estate agents, Kurtis Sellers. We take all feedback seriously and aim to address any issues that arise. Firstly, we want to express our sincere apologies for any negative experience you may have had. We strive to maintain the highest standards of professionalism and ethical conduct within our organization, and it is disheartening to learn that you felt let down by Kurtis. The situation surrounding your move is quite complicated when you consider multiple tenants, multiple decision makers on the owner side, and the overall work to get the property ready for the new owners. Kurtis has a history with his customers as being very adept in managing people’s expectations quite exceptionally.We would like to investigate this matter further to gain a better understanding of the specific circumstances surrounding your claim. However, without additional information such as dates, names, or specific incidents, it is challenging for us to address your concerns directly. We kindly request that you reach out to our office directly and connect with the Manager to provide us with more details so that we can investigate this matter thoroughly.At Windermere, we value the trust our clients place in us, and we take pride in our commitment to providing exceptional service. We have a strict Code of Ethics that all our agents must adhere to, and any violation of this code is taken very seriously. We assure you that appropriate action will be taken if any wrongdoing is found.Regarding your mention of private individuals contacting you and engaging in harassment, we have strict policies against such behavior. Our team is committed to conducting themselves in a professional manner, both online and offline. If you have experienced any inappropriate contact, we encourage you to provide us with specific details so that we can address the issue promptly. Once again, we apologize for any distress this situation has caused you, and we hope that you will give us the chance to rectify the situation. Please contact us at your earliest convenience so that we can resolve this matter to your satisfaction.Sincerely,Pete Richmond, Owner/DB