Roto-Rooter Plumbing & Water Cleanup

Excellent, excellent excellent! The crew was very attentive and thorough.
Apr 8th, 2024

Ryan did an outstanding and professional job. Was very informative and quick!!!!
Feb 8th, 2024

Good guys kinda expensive but do good work
Dec 19th, 2023

Thank you JJ for the excellent job you did at our property!
Oct 20th, 2023

My pipes froze and burst when it -30 with the windchill. I called their after hours 911 line and the guy was awesome. He was upfront that they could come out right then but may not be able to help tonight and it would be $750 for the first after hours hour, and it may not be worth it. Really great looking out for customer there. So I scheduled them to come out that Saturday to take a look. The guy who showed up took a look and told me there was still ice in the ground pipe and into the house and he was unable to do anything right then but I should have them come out when it warms up more so its easier to defrost then they could reconnect the pipe and make sure there are no leaks. So I scheduled them to come out a week later to get the work done. HOWEVER when they came out to do the work, the guy showed up not knowing what was going on and said he would take a look at what the problem was. He then proceeds to tell me they will have to use a heat gun to melt the rest of the ice, replace the valve, the pipes, and check for leaks. (That's what I expected). But then tells me he doesnt have time for anything today except the inspection. Then he tells me that all the pipes are probably burst and they'll need to go through my walls and re do it all to the showers and everything. (Already knew those were ok) He says he will work up a quote and email me in the next couple days. I still havent heard from them so I have been without running water for 2 weeks and they have physically come out to my home TWICE. What was the point of coming out a 2nd time to tell me the same stuff and then say they dont have time to fix anything. I still haven't heard on the bogus estimate. My dad who is not young came out and crawled under my house with me on tuesday and by himself yesterday & redid all the piping, insullation, valve replacement, and testing. If I didn't have an amazing father I still would have no running water thanks to this company. I was originally going to give 2 stars from the 1st person i spoke with warning me about oayimg too much for something they couldnt do anything for at the moment but if I was elderly, or didnt have a support system i would still be without running water waiting on a company to reach out who said they would help me. Not. Ok. TLDR: Came out for estimate. Said we'll be back in a week to fix it. Came out and said they didn't have time plus it will probably be 5x the cost and scope of what they said before. Will get me an estimate. Still haven't heard back. 2 weeks no water.
Jan 14th, 2024