Car Pros Kia Tacoma Service & Parts

Absolute trash, have been dealing with the same issue since buying the car 2 years ago. Vehicle has been in multiple times, waiting on a ticket from Kia that ends up lost. no one ever answers, and when they do the technician assigned isn't available and doesn't return the call, nothing is logged in the database, doesn't reply to emails.
Feb 13th, 2024

Well. First off, I'd like to say Adam did a fine job turning a frustrating situation into something more tolerable. But I don't believe the dealership has any excuse to NOT have common parts for their vehicles on hand. You're a dealership. Not uncle Tommy's car shop that may or may not see a kia for years so they wait to purchase parts as needed. I waited 1 month for my appointment. Specifically shared the error code (po30100) so that they may better know what parts they may need. They promised that they would get the car filled that day. Drove my car well out of my way only for them to diagnose the car, and tell me they won't have parts until the following week. And say that it's fine to drive with a misfiring cylinder in the meantime... If my car wasn't under warranty, and it didn't take another month and a half to schedule an appointment with another dealership, I wouldn't be coming back.
Jan 18th, 2024

I gave 4 stars based on the professionalism & courtesy of the front line staff. There is no way for me to have knowledge of the mechanical work done or the necessity of the work performed. I went in for recall work and came out with front end brakes, tail light and license plate bulb replacements. I feel good about the brakes not so much with the light issue and cost associated with replacement.
Jan 12th, 2024

Jan 7th, 2024

Long wait for scheduled service
Nov 1st, 2023