Mercedes-Benz Service - Mercedes-Benz of Tacoma

Aweful service! Was supposed to be a day job but took a week! Not to mention no one contacted me at any point to keep me updated. I called 20+ times throughout the week and it wasn't until I got someone in sales who physically went to get someone, did I speak to someone in service. Still took two days after that to finish. This does not make me want to buy from this dealership again, as everyone is sold me the sprinter no longer works there....so that says enough about the companies ability to keep good employees. Update on 3/20/24......tried to bring in my Car because check engine light was on again and they said they would give some free details for my past troubles, of course different manager again, Victoria McKinney now of Larson Automotive Group, and I have been trying to get seen since January, she rescheduled on me 3 times at least, they still don't have loaner as promised, and she hasn't responded in over a month!!! We have paid extra from warranty and service package due to Larsons reputation and ability to provide loaner vehicles, even though 3rd party warranties were cheaper....at this point with all the time and money I have wasted w delays, I don't think it is anymore. Don't make same mistske I did....worse service I have ever had from any Car dealership, and this is supposed to be a Mercedes dealership. RUN!
Mar 23rd, 2024

Mar 7th, 2024

Mar 5th, 2024

Mar 4th, 2024

My wife took our car for a windshield replacement! The process was seamless, from ordering the product to getting it installed. Oscar is always on target, and his customer service skills are excellent. We are thrilled customers and can wholeheartedly recommend Mercedes Benz of Tacoma in Fife!
Feb 29th, 2024