Headlines & Hair Systems

I dont have anything negative to say about this business , but more so about my service that was provided to me by a cosmologist there. It has been months since this took place , but it still bothers me so much , especially because I recently saw her out in public at Walmart which was entirely cringe! But I had also been informed Im not the only one with complaints. So is it lack of experience, or taking advantage of someone elses client? This cosmologist was recommended to me by my cosmologist who I have known for years, and who I have been going to regularly for years, I trust her. My cosmologist was going on maternity leave and did my extension move up and on 7/12/23 , each extension move up is $200 flat & then some if you decide to have cut and color as well, plus the tip ( i always tip very well) . I always have an extension on the side of my head loosen , its not uncommon. Its an easy fix, free fix. the bead or thread just need tightened again. Nothing else needed touched.. I told this new girl specifically my cosmologist and (her friend) just did my hair and I just needed an extension piece re-tightened in one spot (I later found out my cosmologist made this was clear) . I get there on 7/28/23 and the place is cute & hip.. Were talking, shes lovely, funny, smiley , nice. I see why her and my cosmologist are friends. After she is finished tightening that one piece , shes looking around and tightening them all I stopped her because I honestly thought it was odd, and I was confused. I said oh you dont have to do that and she responded I know but might as well why youre here! I thought this was so generous & good clientele treatment. Once she was finished she asked if I wanted her to curl my hair and I was like, yes please! We already thinking the thinking the same thing. I was of course going to pay her for curling my hair because it is considered a hairstyle, she did her friend / cosmetologist a favor by squeezing me in, (which in favor pleases the clientele), she was giving, and kind. Basically , were all winning. I get to the cash register and she no-lie tries to charge me for a extension-move up. Im speechless, absolutely baffled, thrown off guard. The entire situation was just uncomfortable. There was another client sitting in the chair staring, I stopped her and said but you didnt do an extension move up, I got that done two-weeks ago. She shrugs her shoulders and said well thats what *blank* said it was, how about $120 instead of $200? Im at a loss for words at the point honestly. Im thinking to myself, were really trying to negotiate a price? I didnt continue to push the subject further, I knew right then and there she had no experience with extensions, but she surely knew the charge amount. I paid and I even tipped her because I got the vibe it was needed. On 8/1/23 that same extension came loose AGAIN. I was beyond upset because it shouldnt have came loose in three days, I was out $120 + tip, unhappy, and honestly felt taken advantage of. I was still mature and adult enough to reach out after this to let her know like hey this isnt okay, & I truthfully didnt want anyone else to go through this god awful experience. I told her flat out how I was feeling and wanted to make amends with her because this can be a learning experience & even offered to schedule my next move up with her like originally planned /recommended. She was completely down for it , but then told me she was also on vacation that week so we scheduled for 8/31/23 . I had to reschedule due to my sons orientation that day and told her and she never once replied to me, never even attempted which left me felt like I was just being avoided. At this point, I still didnt tell my cosmologist any of this info bc I didnt want to stress her out on maternity leave. I went to her house to visit 8/25 and told her then, oh and she did my move up then too. Its okay to not know things and speak up about them, thats how we learn. If you cant do the job, dont let your friend recommend you. My personal experience.
Jan 28th, 2024

Excellent relaxed atmosphere; friendly, talented staff. Clean, safe premises. Mirranda keeps my hair looking good with a great cut.
May 6th, 2023

Bri Burke does an awesome job!!!
Jan 6th, 2023

Jun 24th, 2022

Always a good haircut and great people!
Apr 19th, 2022