U-Haul Moving & Storage of East Madison

Pick another uhaul location, literally any other one. This location rips you off. I was told to "overestimate" my mileage for the uhaul when renting. When returning the truck, I put gas back into the truck, and it was just a hair under 3/4 tank where it was when I rented it. They then tried to tell me I returned it at a much lower amount of gas, and also never accounted for the 22 less miles I drove the truck when returning it, and charged me more money. Terrible service and experience. This is the 2nd bad experience I had here. Prior one they didn't have my rental ready, and gave me a different truck that ended up having an issue with the tire. Had to just return it and make other plans.
Apr 4th, 2024

Very helpful with my move and made it easier.
Mar 7th, 2024

ABSOLUTELY 100% DO NOT SLEEP ON THIS PLACE!!! Great staff. Great service. They made my storage rental and one way drop off change of location as easy as freaking possible. If they would've had a tip jar I would've jammed that bad boy up with a couple of $20s. That's the level of happy I am with this experience. Keep crushing it you crazy kids. I'll 100% be back...mainly because my stuff is there, but YOU KNOW WHAT I MEAN LOLOLOLOLOLOLOL
Feb 26th, 2024

The ONLY reason I would EVER consider this place again or consider giving this place a good review is because of the staff member DONTE O. His desire to do right by customers in the position he is in is unmatched. I didnt even get that type of service or confidence in service from the GENERAL MANAGER. AND neither did my friend who had a storage reservation; as mine was just a truck reservation. You will NEVER see a good review about Uhaul or this store coming from me. But Donte O. deserves all the praise. Thank god for better companies such as Penske or others, so I know EXACTLY where my money and moving needs will go next time. Do better Uhaul, the Atlas Ct location needs to do better and get better managers. Matter of fact, have your managers spend a day with Dante, then maybe theyll learn humility, and professionalism.
Jan 2nd, 2024

I was never told the trailer had to go back to the place I picked it up at. I returned the truck and trailer to the same location. After two days some idiot called me and told me the trailer will have to go back to the store 5 miles away. Charged me for the trailer sitting on their lot for two days. What a bunch of paroled scammers. Losers.
Sep 23rd, 2023