Safe Auto Glass

Busted my back window of my suv, they got me in the next morning, and within 90 min I was back on the road. Will definitely recommend and will be back if ever needed. Thank you so much!
Apr 4th, 2024

Where others said days, Safe Auto Glass got it done in hours. Costs were very competitive and service was outstanding. Got vehicle back to me before promised time.
Apr 4th, 2024

They hav good reputation But never done business. Them. Stay on top of things my company is happy with them
Apr 2nd, 2024

On Easter Sunday my car window was broken, this place was open, I asked for an estimate online, before arriving they called me for the estimate. When I arrived they treated me very well and were very fast getting the job done. I recommend them. On Easter Sunday morning, my car window was broken, these guys were open, I requested the estimate online, before I got there, they called me with the estimated cost, once I got there, they were very nice and did the job very fast . I recommend them.
Mar 29th, 2024

Honestly poor customer service. The owner is condensing and rude. I had an appointment set for 9am on 3/29/24. I made it around 8:30am. The doors were opened around 8:45am. My man was on the on the phone with me and let the owner know what kind of tints to put on the car. The price completely changed from what him and I were originally told multiple times on separate occasions. We got estimates from multiple other companies that ranged within the original price given to us of $250. Of course we both were upset and the owner brushed it off and tried to flip it as if it was being blown out of proportion. The owner said he made a mistake and didnt realize it was an suv after receiving the make, model, and year of the car multiple times. He also let it be known the tinting process takes 4hours. We continued with the process even though the price went up to $285 before tax. This whole conversation happened before 9am. The time was going on 10am and the first car which was not ours was being serviced. When I asked he said he was going to bring our car in, in a few minutes and it should be done a little before 2pm. I chose to leave and I came back around 11am. The car was still in the same spot never moved. I asked what I could get taken off for the wait time the agreement was $25 at the moment. The time for the car to be completely finished was still set at 2pm. What he didnt know while I was talking to him was I was on the phone. The time was getting closer to 1pm, and the car was finally taken back. He came out and told me he would make me very happy. He took $50 off of the price given in the morning because of how patient I was. He told me they doubled booked for the whole day. To me it meant nothing because it put the price point back in the original range before he changed it in the morning. The price he refused to change because of the amount of work that goes into it. The owner also kept playing the he said she said game but he didnt know we both were on the phone with every interaction with the company. Multiple cars also got done that made it after me including ones without appointments. My man showed up after work to come wait with me around 1:45pm. The owner told another man who came in after me who got the same thing done that his car was almost done. I asked about our car and he said it was going to be about another hour and a half to dry meaning it wouldnt be ready until after 3pm. With that time range given it takes no where near 4 hours to do tint. My spouse got highly upset because of how long I already had been waiting and they went back and forth. The ower started making new excuses concerning the person who does does the tinting not being available, then said he originally said 3 even though we both heard him say 2, then he went back to everything being double booked and then he went on about not needing to be talked to a certain way and how he doesnt need us. We ended up getting a refund. When we saw the car there were no tints drying on the windows. He never truly apologized or tried to make it right without the motive of taking up more time. They took it back to never even start on it. We went to another place and got squeezed in. It took less than an hour for it to get done, it was less than $200, and it was done to perfection with the lifetime warranty. I should have believed the reviews on his character and how he loves to gaslight.
Mar 31st, 2024