BluePearl Pet Hospital

I have worked with the vets at the Glendale location twice now. One for an emergency surgery and the other to let our dog pass. The staff have been nothing but kind, beyond helpful and the only vet clinic I trust to deal with the difficult times. Could not recommend enough.
Apr 4th, 2024

We couldn't be happier with our experience at Blue Pearl. Our dog herniated a disc and lost his ability to move his back legs and was in for an MRI and surgery the same day. He is now over two weeks post-op and is regaining his ability to walk. All of the staff in the neurology and PT departments have been so wonderful with check-ins and answering all of our questions. The front desk staff is also truly wonderful and makes you feel very welcome both on the phone and in person. This clinic likely saved our dog and we will be forever grateful for that!
Mar 31st, 2024

Its all about money with these guys!!!!! I paid so much money for them to ask for more and send my dog Home saying hes good, just for him to die when he fell asleep Im heartbroken!!
Mar 6th, 2024

Dr. Martel is in the right business. I have seen her twice for semi-emergent issues with my sweet little rat, Erwin. She is always kind, compassionate, and super thorough. My little guy is three and a half years old, so unfortunately his time is limited. When the time does come to say goodbye, I will be calling her to assist in his crossing the rainbow bridge. Even though a lot of people will say "It's just a rat.", I have never felt that from Dr. Martel. Quite the opposite. I can tell she has the utmost respect for my pet, which means everything to me. I very highly recommend her for your exotic pets! (The name of the Vet Tech is slipping my mind at the moment, but she is also super sweet and kind. Just simply amazing!)
Feb 27th, 2024

Avoid unless truly desperate to blow a bunch of money. Service sucked, communication sucked, and they put my dogs life in danger by delaying care and refusing to provide medication. Took our dog here after he ingested rat poison. Called them to see if we can get guidance before bringing dog down the one hour drive. First, they refuse to talk to you until you call animal poison control and pay poison control the $100 surcharge for their advice. So were already $100 in the hole before stepping foot in the building. Upon bringing our dog in, they took him to the back right away and told us to wait up front. They told us an assessment alone was $200. So now were $300 in the hole! 30 minutes later, they asked us if it was okay to give medication to induce vomiting. Of course we agreed. That was the last we heard from them for another 2.5 hours. We went for lunch. Waited almost another hour after returning to get ann update. We kept asking the three front desk staff for an update, to which they responded that there was no update. We just wanted to know what the team was doing. With todays technology, it is impossible that they couldnt tell on their computers what was happening to our dog. The two gals were too busy gossiping and the other one was staring off into space to care about a familys concern, I guess. The vet FINALLY came out around 4:00 (we got there at 11:00) and informed us that she would like to perform labs (also told us after this that she wanted follow up labs after one week), give vitamin K and charcoal, and chest xray in case the hydrogen peroxide we gave him at home caused him to aspirate. I asked what were his symptoms to make them think that he aspirated. Hes groggy from the morphine we gave him to make him throw up. So no signs of distress or labored breathing means hes aspirating?! Unbelievable. My husband asked how much the labs were: $800!? For simple and common labs?! For a basic metabolic panel and a complete blood count, this should not have been $800. We then asked if the treatment plan of vitamin K and charcoal would have changed despite the lab results, to which we were told no. So then what is the point of lab work if the treatment plan was the same?! They then wanted to provide IV hydration. My husband asked why they couldnt just give water in a bowl - they told us they cant force the dog to drink water. It was evident to us that they were trying to just take any money they could off us. They came back a couple more times to see if we changed our minds and try to convince us some more to take their advice. We asked for the vitamin k and charcoal only, to which we were told that the vet was uncomfortable administering medications without lab work (even though they said the treatment plan would have been the same regardless of lab results). We then asked for a prescription for the vitamin k and charcoal. They said that it would be rarely easy to find vitamin k at the pharmacy. Dead wrong. The script that was given to us was 5mg tablets, which are not sold at retail pharmacies, both OTC and through script. Either their vets are severely unaware of vitamin k dosages in retail pharmacies or they were so annoyed that people were able to see through their nonsense that they just screwed us over by sending us on a wild goose chase to five pharmacies. Back to my story. After we refused further care, we expected to just get our dog back. Waited longer before our dog came back happy as all hell to see us. But he is drowsy from the morphine Poor fella was probably just locked in a kennel for hours thinking we left him. My husband gave him some water from their tap and he drank so much of that water. Note that they wanted to give IV hydration because they couldnt force the dog to drink water. They wouldnt give us our bill or our prescription and they made us wait longer for that. If I had known that the prescription would be useless I would have just left and let them charge my card that they made us put a deposit on when we left for lunch. Ridiculous.
Feb 11th, 2024