Valvoline Instant Oil Change

This is honestly my first review of a business, but I feel compelled. My college age daughter went for an oil change, they stated "out of that oil" (mixed synthetic) and upcharged for full synthetic. Any retail person knows if out, you give the next item up for same price. Then after charging for the 6 qts required, charged another $10.99 for "Extra oil charge". At least $32 upcharge. Most importantly, the tech kept referring to her as "sweetheart", "mamma", "Why you running errands by yourself mamma?" She felt intimidated, pressured, could not leave because the doors were closed. I called Valvoline corporate, on hold 26 min to finally reach a person saying " hello, I can't hear you, I need to disconnect". This needs to be stopped!! Preying on women, young people... Edit/Follow-up: I received an email from Valvoline with "apologies", assurances they take this seriously, supposedly sending a coupon for 50% off any location ( will never go to this location again). I understand now that a standard oil change is 5 qts, that vehicle is 6, so extra charge). However, upcharge for being "out of stock" is a bait and switch type of scam. 50% off does not correct a young female experiencing intimidation, harassment and pressure.
Apr 9th, 2024

They forget to return back the air filter cover, a lot of the engine oil slipped on the engine so my personal garage floor have a lot of oil after come backto my home, unfortunately, they are not professional.
Mar 17th, 2024

Destroyed my engine. Go somewhere else
Feb 25th, 2024

Never again.
Feb 22nd, 2024

Very quick service no long wait.
Feb 18th, 2024