Aurora Pharmacy

Its unacceptable!! the wait times! when you tell me my rx are ready and its the wrong amount I have to wait another 20 mins.SMH The process in how they deal with patients need to be corrected. No manners and Horrible customer service. Plus, When you call them, No greeting, immediately puts you on hold. and you wait for 15 mins or more then they are short with you on the phone. ive been coming here for about 5 years and everything has declined.
Apr 8th, 2024

I was specifically instructed by my psychiatrist to call here and ask if they had my prescription in stock. After being put on hold for at least 20 minutes Aurora refused to tell me if they had my hard to get prescription was in stock. Other pharmacies will happily tell you this information about the same drug so that you can send them your prescription, but not Aurora
Feb 24th, 2024

The employees at this location are not only rude but seem to lack any sense of human empathy whatsoever. They're terrible in person and even worse over the phone. If you show up in person, be prepared for snide, condescending responses to any questions you ask, regardless of how important those questions may be to your health and safety. If you call in, be prepared to sit on hold for 30-45 minutes only to be told that they're too busy to talk to you and then be unceremoniously hung up on without even having a chance to actually ask your question. I would think that, being a leading healthcare organizing throughout Wisconsin, Aurora would value the health and safety of their patients. Apparently that concern doesn't filter down to the Good Hope Road pharmacy. While annoying, I could've handled the attitude just fine... the big problem is their reticence to do anything resembling work (they'd rather chitchat like a bunch of barnyard hens with each other) or answer questions about important medications that could be disastrous if not taken correctly.
Oct 9th, 2023

I use this location for all my prescriptions,no problems at all
Sep 21st, 2023

Jun 18th, 2023